Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Travel & Tours Reservation Consultant to complement their supportive, energetic and mission‑driven team.
Reporting directly to the Sales & Operations Manager, key responsibilities will include:
- Responsible for the day‑to‑day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation
- Use effective communication skills to build rapport with clients and exceed their expectations
- Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner
- Actively seek out customer feedback and make use of this to constantly improve our services and our customers' ever‑changing needs
- Understand the needs of customers and work to simplify the tour booking process wherever possible
- Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible
- Build long term relationships and maximise the retention of clients through excellent customer service and product delivery
- Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible
- Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity
- Ensure the timely collection of due payments to maximise cash flow
As a successful candidate you will have excellent customer service/sales experience and a background within the Travel industry or a genuine passion for travel, a natural communicator with a drive to succeed bringing energy, integrity and confidence to your work.
Excellent presentation skills and confidence speaking to varied audiences, a results‑orientated mindset and strong communication skills across phone, written proposals and live presentations are also essential with the ability to adapt your style to suit your target audience.
- In return you will be rewarded with a competitive salary, uncapped commission + company car, discounted holidays, staff incentives, ongoing training and excellent career progression with the opportunity to create life‑changing experiences
Travel & Tours Reservation Consultant in Hessle employer: Clarify Consultancy Ltd
Clarify Consultancy Ltd is an excellent employer, offering a dynamic work environment in the heart of Wigan's manufacturing sector. With a strong focus on employee development, we provide competitive salaries, comprehensive benefits, and optional study support to help you advance your career in finance. Join us to be part of a supportive team that values detail-oriented professionals and fosters growth in a fast-paced setting.
