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- Tasks: Provide top-notch AV support and troubleshoot issues for clients using cutting-edge technology.
- Company: Leading IT solutions provider with a focus on collaboration technology.
- Benefits: Competitive salary, bonus, hybrid working, and fantastic training opportunities.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the AV tech world.
- Qualifications: Experience in IT or AV support and strong customer service skills.
The predicted salary is between 25000 - 27000 £ per year.
Our client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with a passion for AV technology, IT and first-class customer service.
As a Service Desk Analyst, you will be the first point of contact for all Audio-Visual support queries. You’ll diagnose issues, provide remote technical assistance, and ensure incidents are resolved efficiently or escalated appropriately. You’ll work closely with field engineers, project teams, and clients to maintain high service standards and keep AV environments running smoothly.
Key Responsibilities to Include:
- Act as the primary contact for AV support incidents via phone, email, and ticketing system
- Provide first-line and some second-line support for AV hardware, meeting room systems, and collaboration platforms
- Troubleshoot issues with video conferencing systems (Teams Rooms, Zoom Rooms, Cisco, Poly, etc.)
- Support digital signage, control systems, audio processors, and display technologies
- Log, prioritise, and manage incidents through to resolution, ensuring SLAs are met
- Escalate complex issues to senior engineers or vendors when required
- Assist with remote monitoring and proactive maintenance of AV systems
- Maintain accurate documentation, asset records, and knowledge base articles
- Deliver excellent customer service and clear communication throughout the support process
As a successful candidate ideally you will have previous experience in a Service Desk, IT Support, or AV Support role and an understanding of Audio-Visual technologies together with familiarity with Teams Rooms, Zoom Rooms, Cisco Webex, Poly, Crestron, Extron, or similar systems would be beneficial. Excellent communication and customer service skills are essential with the ability to work under pressure and manage multiple priorities.
ITIL Foundation qualification and experience with ticketing systems (ServiceNow, Freshservice, Zendesk, etc.) would be desirable but not essential. In return the company offers a competitive salary and benefits package, fantastic training and certification opportunities across AV and UC technologies with career progression to 2nd & 3rd line status within a supportive team environment with the option and flexibility of hybrid working.
Salary: £25,000 - £27,000 + Bonus + optional overtime
Locations
Hybrid Service Desk Analyst - AV Division in Cheshire, Warrington employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - AV Division in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the AV and IT sectors on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Get familiar with common AV issues and how to resolve them. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled difficult situations or provided excellent support in the past. Employers love candidates who can keep their cool under pressure.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Hybrid Service Desk Analyst - AV Division in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for AV Tech: When you're writing your application, let your enthusiasm for Audio-Visual technology shine through. We want to see that you’re not just looking for any job, but that you genuinely care about providing top-notch support in this field.
Tailor Your Experience: Make sure to highlight any relevant experience you have in IT support or AV roles. We love seeing how your background aligns with the responsibilities of the Service Desk Analyst position, so don’t hold back on those details!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and bullet points where possible to make it easy for us to see your skills and experiences. Remember, we’re looking for excellent communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Clarify Consultancy Ltd
✨Know Your AV Stuff
Brush up on your knowledge of Audio-Visual technologies, especially the systems mentioned in the job description like Teams Rooms, Zoom Rooms, and Cisco. Being able to discuss these confidently will show your passion for the role and help you stand out.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you resolved issues under pressure or went the extra mile for a client. This will demonstrate your proactive and customer-focused approach.
✨Familiarise Yourself with Ticketing Systems
Even if you haven't used specific ticketing systems like ServiceNow or Zendesk, understanding how they work can be beneficial. Research their functionalities and be ready to discuss how you would manage incidents and ensure SLAs are met.
✨Practice Clear Communication
Since you'll be the first point of contact for AV support queries, practice explaining technical concepts in simple terms. Role-play common scenarios with a friend to enhance your communication skills and ensure you can convey information clearly and effectively.