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- Tasks: Support clients by resolving AV issues and delivering training on new devices.
- Company: Join a leading communications company known for its innovative solutions.
- Benefits: Enjoy flexible hours, 25 days holiday, overtime pay, and a company van.
- Why this job: Be part of a dynamic team that values problem-solving and client relationships.
- Qualifications: 2 years experience in AV or similar technical roles; driving licence required.
- Other info: Opportunity for career progression with ongoing training and support.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading communications company, is looking to recruit a self-motivated, professional, and efficient AV Field Service Engineer to support their client base and ensure that a first-class service is delivered. Reporting to the Technical Director, duties will include:
- Attending client sites and resolving issues in a timely and neat manner.
- Communicating with clients.
- Using problem-solving skills to find faults and consistently provide high standard solutions.
- Delivering end users training after installation of new devices.
- Accurately completing job reports, explaining steps taken, and getting sign-off by the client.
- Accurately completing other service records.
- Building relationships with clients.
- Identifying sales opportunities with existing clients and feeding back to our Sales team.
- Conducting and recording site surveys to a high standard.
- Maintaining standards of technical excellence within the team.
- Participating in various training and development.
As a successful candidate, ideally, you will have at least 2 years previous experience within a professional audio, video, video conferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated, reliable, possess excellent communication, analytical and interpersonal skills together with the capacity to plan and manage your own workload efficiently. As this is a field-based role, a current driving licence is essential.
In return, the company offers an excellent salary and overtime pay, flexible working hours, 25 days holiday, bonus together with the training and support to aid career progression within an innovative and dynamic company. The company also provides a company van, laptop, phone and necessary tools/equipment.
AV Field Service Engineer in Wolverhampton employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer in Wolverhampton
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current equipment and software will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the AV industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare for practical assessments by honing your technical skills. Practice installing and configuring AV equipment, as hands-on experience will be crucial during the interview process.
✨Tip Number 4
Showcase your problem-solving abilities in conversations. Be ready to discuss specific examples where you've successfully resolved technical issues, as this will highlight your suitability for the role.
We think you need these skills to ace AV Field Service Engineer in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio, video, and video conferencing roles. Emphasise your problem-solving skills and any previous client-facing experience to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved technical issues in the past and your commitment to delivering excellent customer service.
Highlight Technical Skills: Clearly outline your technical skills related to installing and configuring AV equipment. Include any software tools you are proficient in and mention your ability to terminate cables to industry standards.
Showcase Communication Abilities: Since the role involves client interaction, demonstrate your communication skills in your application. Provide examples of how you've built relationships with clients and effectively communicated technical information in previous roles.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with audio, video, and video conferencing equipment. Highlight specific projects where you installed or configured systems, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving issues on-site, think of examples where you successfully diagnosed and fixed problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Communication Skills
As you'll be interacting with clients regularly, it's crucial to demonstrate your communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical clients in the past, ensuring they understood the solutions provided.
✨Prepare for Client Relationship Building
The ability to build relationships with clients is key in this role. Think of instances where you've developed strong client relationships and how that led to successful outcomes. Be ready to discuss how you can identify sales opportunities while maintaining excellent service.
