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For Companies At a Glance
- Tasks: Support clients by resolving AV issues and delivering training on new devices.
- Company: Join a leading communications company known for its innovative solutions.
- Benefits: Enjoy flexible hours, 25 days holiday, overtime pay, and a company van.
- Why this job: Be part of a dynamic team that values problem-solving and client relationships.
- Qualifications: 2 years experience in AV or similar technical roles; driving licence required.
- Other info: Opportunity for career progression with ongoing training and support.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading communications company, is looking to recruit a self-motivated, professional, and efficient AV Field Service Engineer to support their client base and ensure that a first-class service is delivered. Reporting to the Technical Director, duties will include:
- Attending client sites and resolving issues in a timely and neat manner.
- Communicating with clients.
- Using problem-solving skills to find faults and consistently provide high standard solutions.
- Delivering end users training after installation of new devices.
- Accurately completing job reports, explaining steps taken, and getting sign-off by the client.
- Accurately completing other service records.
- Building relationships with clients.
- Identifying sales opportunities with existing clients and feeding back to our Sales team.
- Conducting and recording site surveys to a high standard.
- Maintaining standards of technical excellence within the team.
- Participating in various training and development.
As a successful candidate, ideally, you will have at least 2 years previous experience within a professional audio, video, video conferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated, reliable, possess excellent communication, analytical and interpersonal skills together with the capacity to plan and manage your own workload efficiently. As this is a field-based role, a current driving licence is essential.
In return, the company offers an excellent salary and overtime pay, flexible working hours, 25 days holiday, bonus together with the training and support to aid career progression within an innovative and dynamic company. The company also provides a company van, laptop, phone and necessary tools/equipment.
Locations
AV Field Service Engineer in Croydon, Surrey employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer in Croydon, Surrey
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current equipment and software tools will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the AV industry. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and even job referrals that could help you land the position.
✨Tip Number 3
Prepare for practical assessments by honing your installation and troubleshooting skills. Practising these tasks will ensure you're ready to demonstrate your technical abilities during the interview process.
✨Tip Number 4
Showcase your problem-solving skills through real-life examples. Be ready to discuss specific instances where you've successfully resolved issues, as this will highlight your capability to handle challenges in a field service role.
We think you need these skills to ace AV Field Service Engineer in Croydon, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio, video, and technical roles. Emphasise your problem-solving skills and any previous client-facing roles to demonstrate your ability to communicate effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the AV Field Service Engineer position. Mention specific experiences that showcase your self-motivation and commitment to delivering high-quality service.
Highlight Technical Skills: Clearly outline your technical skills related to installing and configuring AV equipment. Include any software tools you are proficient in and mention your ability to terminate cables to industry standards.
Showcase Client Relationship Management: Provide examples of how you've built relationships with clients in previous roles. Highlight any instances where you identified sales opportunities or provided training to end users after installations.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with audio, video, and video conferencing equipment. Highlight specific projects where you installed or configured systems, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role requires resolving issues on-site, think of examples where you successfully diagnosed and fixed problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Communication Skills
As you'll be interacting with clients regularly, it's crucial to demonstrate your communication skills. Prepare to discuss how you've effectively communicated technical information to non-technical clients in the past, ensuring they understood the solutions provided.
✨Prepare for Client Relationship Building
The ability to build relationships with clients is key in this role. Think of instances where you've developed strong client relationships and how that led to successful outcomes. Be ready to discuss how you can identify sales opportunities while maintaining excellent service.
