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- Tasks: Support clients by resolving AV issues and delivering training on new devices.
- Company: Join a leading communications company known for innovation and excellence.
- Benefits: Enjoy flexible hours, 25 days holiday, overtime pay, and a company van.
- Why this job: Be part of a dynamic team that values problem-solving and client relationships.
- Qualifications: 2 years experience in audio/video roles; strong communication and technical skills required.
- Other info: Field-based role; a current driving licence is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading communications company, is looking to recruit a self-motivated, professional, and efficient AV Field Service Engineer to support their client base and ensure that a first-class service is delivered. Reporting to the Technical Director, duties will include:
- Attending client sites and resolving issues in a timely and neat manner.
- Communicating with clients.
- Self-motivated with a commitment to the issue at hand.
- Using problem-solving skills to find faults and consistently provide high standard solutions.
- Delivering end-user training after installation of new devices.
- Accurately completing job reports, explaining steps taken, and getting sign-off by the client.
- Accurately completing other service records.
- Building relationships with clients.
- Identifying sales opportunities with existing clients and feeding back to our Sales team.
- Conducting and recording site surveys to a high standard.
- Maintaining standards of technical excellence within the team.
- Participating in various training and development.
As a successful candidate, ideally, you will have at least 2 years previous experience within a professional audio, video, video conferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated, reliable, possess excellent communication, analytical and interpersonal skills together with the capacity to plan and manage your own workload efficiently. As this is a field-based role, a current driving licence is essential.
In return, the company offers an excellent salary and overtime pay, flexible working hours, 25 days holiday, bonus together with the training and support to aid career progression within an innovative and dynamic company. The company also provides a company van, laptop, phone and necessary tools/equipment.
AV Field Service Engineer employer: Clarify Consultancy Ltd
Contact Detail:
Clarify Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current equipment and software will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your problem-solving skills by working on real-life scenarios or case studies related to AV installations. This will prepare you for the types of challenges you might face on the job and show potential employers your proactive approach.
✨Tip Number 3
Network with professionals in the AV industry through online forums or local meetups. Building relationships can lead to valuable insights and potential job referrals, making it easier for you to land the role.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, especially those that highlight your communication and interpersonal skills. Being able to articulate how you've built client relationships and resolved issues will set you apart from other candidates.
We think you need these skills to ace AV Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio, video, or video conferencing roles. Emphasise your problem-solving skills and any technical expertise that aligns with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you successfully resolved client issues or delivered training, showcasing your communication and interpersonal skills.
Highlight Technical Skills: Clearly outline your technical skills related to installing and configuring AV equipment. Include any relevant certifications or training that demonstrate your commitment to maintaining high standards of technical excellence.
Showcase Client Relationship Management: Provide examples of how you've built relationships with clients in previous roles. Discuss any instances where you identified sales opportunities or contributed to client satisfaction, as this is crucial for the position.
How to prepare for a job interview at Clarify Consultancy Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with audio, video, and video conferencing equipment. Highlight specific projects where you installed or configured systems, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Abilities
Since the role requires resolving issues on-site, think of examples where you've successfully diagnosed and fixed problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving process.
✨Emphasise Communication Skills
As you'll be interacting with clients regularly, it's crucial to demonstrate your communication skills. Prepare to discuss how you build relationships with clients and ensure they understand the solutions you provide. Consider sharing a story that highlights your ability to communicate complex information clearly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. For example, you might be asked how you would approach a client who is unhappy with a service. Think through your responses in advance, focusing on maintaining professionalism and finding solutions.
