Our client an established and customer-focused national automotive group is seeking a proactive Assistant Service Manager to support the smooth running of one of their busiest and most exciting locations. This role is ideal for a confident leader with strong communication skills and a passion for delivering exceptional service standards.
As Assistant Service Manager, you will play a key part in driving operational excellence, supporting the development of service colleagues, and ensuring the efficient flow of work through the workshop. Working closely with the Aftersales Manager, you will help maintain high-performance levels, resolve customer issues, and contribute to strategic planning and departmental success.
Reporting to and supporting the Service Manager, key responsibilities to include:
Supervising the flow of work for the Service team and allocating jobs to meet customer deadlines
Assisting the Aftersales Manager with daily operations and departmental performance
Supporting achievement of sales and profit targets while managing departmental costs
Ensuring job extensions are correctly authorised and processed
Handling and resolving customer issues professionally and efficiently
Developing and implementing service improvement initiatives
Managing staff performance and development, including regular assessments and time control monitoring
Ensuring compliance with current regulations and company standards
We are looking for an enthusiastic, organised, and dedicated Assistant Service Manager with practical experience in an Aftersales environment and a strong customer-focused approach. You will bring excellent interpersonal and mediation skills, enabling you to communicate calmly and effectively with both customers and colleagues. A reliable and punctual work ethic is essential, along with the ability to work under pressure while maintaining a safe, responsible, and professional manner at all times.
The ideal candidate will be confident in analysing data, identifying issues, and developing practical solutions to service challenges. You should be numerate, possess basic computer skills, and be able to accurately estimate diagnosis and repair times. A positive attitude, strong problem-solving ability, and a commitment to contributing to strategic planning and ...
Assistant Service Manager in Bolton le Sands employer: Clarify Consultancy Ltd Careers
Join a leading national technology company that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact the development of cutting-edge software solutions. With a strong focus on employee growth, you will have ample opportunities to mentor others while advancing your own skills in a supportive environment. Located in a vibrant tech hub, this role not only provides competitive benefits but also fosters a community of like-minded professionals dedicated to excellence in engineering.
Contact Details:
Clarify Consultancy Ltd Careers Recruitment Team
