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- Tasks: Answer calls and provide exceptional service to guests at Claridges.
- Company: Join the iconic Claridges in London's Mayfair, known for luxury and charm.
- Benefits: Enjoy competitive pay, flexible policies, wellness support, and discounts.
- Why this job: Be part of a high-performing team delivering unforgettable guest experiences.
- Qualifications: Clear communication skills and a passion for service; hotel experience is a plus.
- Other info: Opportunities for career growth and memorable staff events await you!
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an exceptional, full time Telecommunications Assistant to join the Claridges team. At the centre of London's Mayfair, Claridges is a unique combination of splendour and charm, renowned for its impeccable, intuitive service. The hotel's original art deco interiors have been interwoven with modern flourishes.
As a Telecommunications Assistant you will be responsible for:
- Answering all incoming and internal calls for the London hotels and corporate office, politely and efficiently, according to our company minimum standards manual.
- Taking accurate messages for guests and management.
- Providing an intuitive service, and helping to create renowned memorable experiences for all our guests.
- Monitoring, responding and/or forwarding live chats from guests using Alliants live chat web interface.
Successful candidates for our Telecommunications Assistant opportunity will:
- Have a clear, and pleasant speaking voice, with a fluent level of spoken and written English.
- Possess excellent typing skills.
- Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories.
- Demonstrate genuine dedication to Claridges and show a commitment to consistent quality in our product and service.
- Ideally have worked in a similar role within a hotel environment, however this is not a prerequisite.
- Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
- Have the ability to work under pressure with excellent attention to detail.
- Exhibit a high standard of personal presentation and a confident, professional and welcoming personality.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
In return for your hard work and dedication, we offer you:
- Financial Stability with an excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
- Health and Wellbeing Support including subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers.
- Eye test vouchers and contributions towards glasses.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleagues restaurant serving a range of nutritious meals.
- Cycle to Work.
- Recognition and Career Development opportunities.
- Referral Scheme Introduce a Star where you can earn up to £1,500.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleagues Party, Annual Colleagues Children Party, etc.).
- Wedding and Baby gifts.
- Retirement functions.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Contact Detail:
Claridge's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Assistant
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the standards of service at luxury establishments like Claridges. Understanding their ethos and what makes their service exceptional will help you align your approach during interviews.
✨Tip Number 2
Practice your communication skills, particularly your speaking voice and clarity. Since you'll be handling calls and live chats, being articulate and pleasant is crucial. Consider recording yourself to identify areas for improvement.
✨Tip Number 3
Showcase your adaptability and teamwork skills in conversations with potential employers. Share examples from past experiences where you successfully worked under pressure or collaborated with others to enhance guest experiences.
✨Tip Number 4
Research common challenges faced in telecommunications roles within hotels. Being prepared to discuss how you would handle these situations can demonstrate your proactive mindset and readiness for the role.
We think you need these skills to ace Telecommunications Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Telecommunications Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or telecommunications roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional service.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and Claridges as a company. Mention specific aspects of the job that excite you and how your skills can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Telecommunications Assistant role.
How to prepare for a job interview at Claridge's
✨Showcase Your Communication Skills
As a Telecommunications Assistant, your ability to communicate clearly and pleasantly is crucial. During the interview, practice speaking confidently and articulately. You might even want to prepare a few examples of how you've effectively communicated in past roles.
✨Demonstrate Your Customer Service Mindset
Claridges values intuitive service that creates memorable experiences for guests. Be ready to discuss situations where you went above and beyond for a customer or resolved a challenging issue. This will show your dedication to exceptional service.
✨Prepare for Role-Specific Scenarios
Think about the specific responsibilities of the role, such as handling calls and live chats. Prepare to answer questions on how you would manage high-pressure situations or take accurate messages. This will demonstrate your understanding of the job's demands.
✨Exude Professionalism and Presentation
First impressions matter, especially in a luxury hotel environment. Dress smartly and maintain a confident, welcoming demeanour throughout the interview. This reflects your understanding of the high standards expected at Claridges.
