Technical Operations Manager

We are seeking an exceptional Technical Operations Manager to join the Claridges team. Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service.

As a Technical Operations Manager, you will be responsible for:

• Protecting the Company’s interests in the building, plant and equipment, ensuring the safety of guests, visitors and colleagues.
• Maintaining the asset value of the property and enhancing, refining and improving presentation and operating effectiveness to provide an exceptional guest and colleague experience.
• Ensuring that the departments are correctly staffed and trained with a suitable team for their function, and ensuring that these team members can perform their duties to the standard required by the hotel and the company.
• Developing and implementing a robust Planned and Preventative Maintenance regime across M&E services, structure, fabric and FF&E.
• Establishing and implementing a perfect room programme in accordance with Claridges standards and budgetary expectations.

Successful candidates for our Technical Operations Manager opportunity will:

• Ensure compliance of plant and equipment in line with UK health & safety regulations, ensuring all statutory inspections are completed within time and follow-up actions required as necessary.
• Ensure reactive maintenance system (KnowCross) is fully operational to limit downtime of bedrooms and services.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service.

In return for your hard work and dedication, we offer you:

• Financial Stability
• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.
• Health and Wellbeing Support.
• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleagues restaurant serving a range of nutritious meals.
• Cycle to Work.
• Recognition and Career Development.
• Referral Scheme Introduce a Star where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Memorable experiences.
• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleagues Party, Annual Colleagues Children Party, etc.).
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.