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- Tasks: Create memorable experiences for guests, check them in and out, and manage reservations.
- Company: Join Claridges, an iconic Mayfair hotel known for elegance and exceptional service since the 1850s.
- Benefits: Enjoy a competitive salary, flexible working hours, and various health and wellbeing perks.
- Why this job: Be part of a high-performing team delivering unparalleled service in a prestigious environment.
- Qualifications: Immaculate presentation, dedication to quality, and ability to thrive under pressure are essential.
- Other info: Night shifts required on a rota basis; enjoy exclusive staff discounts and recognition programmes.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an exceptional Receptionist to join the Claridges team. Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service.
Please note that this role requires covering night shifts on a rota basis (22:00pm - 08:00am), approximately every 3 - 4 weeks you will cover 1 - 2 weeks of night shifts.
As a Receptionist you will be responsible for:
- Creating renowned memorable experiences for all our guests.
- Checking our guests in and out, escorting them to their rooms and cross-selling the hotel's departments.
- Building rapport with each individual guest, in order to create emotional bonds.
- Taking reservations and ensuring that all instructions are carried out and processed accordingly.
- Handling cash and foreign currency exchange.
Successful candidates for our Receptionist opportunity will:
- Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories.
- Demonstrate genuine dedication to Claridges and show a commitment to consistent quality in our product and service.
- Have immaculate personal presentation.
- Be able to work in a pressured environment, and consistently reach our high standards.
- Be flexible to work night shifts on a rotating basis.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high-performing hotel team renowned for their approach and delivery of unparalleled service.
In return for your hard work and dedication we offer you:
- Financial Stability: Excellent salary package, Family Friendly company policies including enhanced Maternity and Paternity Pay, Holiday allowance increase after 3 and 5 years of service, Travel Season Ticket Loans, Pension Scheme.
- Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses, 24-hour colleague assistance helpline, On and off-site Occupational Health Service, Death in Service salary contribution, Various wellbeing activities focused on mental and physical health, A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
- Recognition and Career Development: Referral Scheme Introduce a Star where you can earn up to £1,500, Instant colleague recognition and award programme with generous prizes, Colleague of the month nominations with generous prizes, Additional paid day off to celebrate your Birthday, Internal transfer and promotion opportunities, In-house training and development team with a strong focus on career progression and personal growth, Long service awards.
- Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne, Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount across Maybourne, Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.), Wedding and Baby gifts, Retirement functions.
*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Receptionist employer: Claridge's
Contact Detail:
Claridge's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Claridges' history and values. Understanding the hotel's legacy and commitment to exceptional service will help you connect with the team and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a high-pressure environment. As a receptionist, you'll need to handle guest inquiries and issues efficiently, so being articulate and calm under pressure is key.
✨Tip Number 3
Showcase your flexibility and willingness to work night shifts. Since this role requires covering night shifts on a rota basis, emphasising your adaptability can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Claridges if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills such as communication, problem-solving, and the ability to work under pressure, which are crucial for a Receptionist role at Claridges.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional service. Mention specific experiences where you created memorable guest experiences and how you align with Claridges' commitment to quality and elegance.
Highlight Flexibility: Since the role requires night shifts on a rotating basis, clearly state your availability and willingness to work these hours. This shows your commitment and adaptability, which are key traits for this position.
Showcase Personal Presentation: As personal presentation is vital for this role, consider including a professional photo in your application if appropriate. Additionally, describe how you maintain a polished appearance and represent the brand positively.
How to prepare for a job interview at Claridge's
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to highlight your ability to build rapport and create memorable experiences during the interview. Share specific examples of how you've successfully interacted with customers in the past.
✨Demonstrate Flexibility
Since the role requires covering night shifts, it's essential to express your willingness and ability to work on a rotating basis. Be prepared to discuss your previous experience with shift work or how you manage your time effectively.
✨Emphasise Attention to Detail
Claridges is known for its impeccable service, so it's crucial to convey your attention to detail. Discuss how you ensure accuracy in tasks like handling reservations and cash transactions, and provide examples of how this has positively impacted guest experiences.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about potential challenges you might encounter as a receptionist and prepare thoughtful responses that demonstrate your capability to maintain high standards under stress.
