We are seeking an exceptional Hotel Tournant to join the team at Claridges on a casual basis to host within Claridge's lobby.
Maybourne operates some of the worlds most extraordinary hotels, including Claridges, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.
One of Maybourne's storied hotels is Claridge's , a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridges for lifes finest moments become part of its brilliant legacy.
Claridges is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridges is a place that invites you in, embraces you, and make your spirit soar.
Food & Beverage
The Claridges Food & Beverage department ensure the smooth running of all of our outstanding outlets within the hotel. Each day offers variety and purpose, contributing quietly yet significantly to the creation of an elegant and memorable guest experience. It is a dynamic and exacting department that demands exceptional organisation, discretion and composure.
As Hotel Tournant you will be responsible for:
Deliver an exceptional first impression by warmly welcoming guests, providing personalised service, and maintaining a visible presence in the hotel lobby and public areas.
Engage with guests to understand their preferences and recommend the most suitable appropriate dining and beverage experience.
Support reservations and guest enquiries, manage wait times, monitor outlet availability, and ensure a seamless guest journey throughout the property.
Promote hotel restaurants, bars, special events, and seasonal offerings to maximise guest engagement, occupancy, and revenue opportunities.
Build strong guest relationships by recognising VIP and returning guests, anticipating needs, and creating memorable personalised experiences.
Collaborate closely with Reception, Concierge, Reservations, Private Dining, and outlet teams to coordinate bookings, guest requests, and operational flow.
Maintain accurate guest profiles, reservation records, reports, and relevant information within hotel systems such as ResDiary and Opera.
Consistently uphold Maybourne, Forbes, and LQA service standards, manage guest feedback and concerns, and support continuous service excellence.
Successful candidates for our Hotel Tournant opportunity will:
Demonstrate genuine dedication to Claridges and show a commitment to consistent quality in our product and service.
Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
Be motivated, creative and have worked in a similar role.
You will have a passion for food and quality products, be a team player who is an avid learner who wants to be challenged and developed.
Be fluent in spoken and written English
Demonstrate the ability to work in a fast paced environment with the most descrerning guests.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
Excellent salary package.
Family Friendly company policies including enhanced Maternity and Paternity Pay.
Holiday allowance increase after 3 and 5 years of service.
Travel Season Ticket Loans.
Pension Scheme*.
Health and Wellbeing Support
Subsidised monthly Podiatrist and Masseuse treatments.
Flu vaccination vouchers*.
Eye test vouchers and contributions towards glasses*.
24-hour colleague assistance helpline.
On and off-site Occupational Health Service.
Death in Service salary contribution.
Various wellbeing activities focused on mental and physical health.
A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.
Recognition and Career Development
Referral Scheme Introduce a Star where you can earn up to £1,500*.
Instant colleague recognition and award programme with generous prizes.
Colleague of the month nominations with generous prizes.
Additional paid day off to celebrate your Birthday.
Internal transfer and promotion opportunities.
In-house training and development team with a strong focus on career progression and personal growth.
Long service awards.
Memorable experiences
Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
50% Food and Beverage discount* across Maybourne.
Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Childrens Party, etc.)
Wedding and Baby gifts.
Retirement functions.
*Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Timeless Elegance in Mayfair
Step into the heart of Mayfair and discover Claridges, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detailfrom Afternoon Tea to cocktail hourstirs the senses. There are many five-star hotels in London but nowhere quite like Claridges.
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Hotel Tournant in London employer: Claridge's
Maybourne is an exceptional employer, offering a vibrant work culture that celebrates tradition and artistry at its renowned Claridge's hotel in London. With a strong focus on employee growth, we provide extensive training opportunities, generous benefits including enhanced family policies, and a commitment to health and wellbeing, ensuring our team members thrive both personally and professionally. Join us to be part of a legacy where your contributions are valued, and every day brings the chance to create unforgettable experiences for our esteemed guests.
