Director of Rooms

Director of Rooms

Claridges

We are seeking an exceptional Director of Rooms to join the Claridges team.

Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridges. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as annexe to Buckingham Palace. Claridges has a famous all-day dining and Afternoon Tea restaurant the Foyer & Reading Room, LEpicerie that offers a culinary theatre of the kitchen, and three bars: Claridges Bar, the intimate Fumoir and effortlessly elegant Painters Room.

Reporting directly to the Hotel Manager, the Director of Rooms is responsible for overseeing the day to day running and the strategic planning of delivery of the Rooms Division operation at Claridges; ensuring the delivery of exceptional service standards across all areas.

The Director of Rooms will be responsible for the management and review of all aspects of the operation including our people, standards implementation, guest service satisfaction and revenue. You will be responsible for the creation, management and fulfilment of your divisions budgets and forecasts in conjunction with individual outlet Managers. In addition you will focus on maximising the profitability of all the Rooms outlets, whilst initiating new concepts and ideas.

You will also be responsible for managing the completion of annual reviews and evaluating annual Rooms Division objectives making sure that these are shared with all colleagues and reflect individual team objectives and the bigger picture goals.

We are looking for a self-motivated forward thinking individual who brings proven Rooms Division management experience within a luxury, multi-outlet environment. The ideal candidate will need to demonstrate high levels of guest focus and display that they have a solid financial and commercial awareness. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will have a hands-on approach and take a proactive role with departmental managers in order to identify and support needs at all levels. You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleagues restaurant serving a range of nutritious meals.
• Cycle to Work.

Recognition and Career Development

• Referral Scheme Introduce a Star where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleagues Party, Annual Colleagues Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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