Patient Care Coordinator in Salford

We have an exciting opportunity for an individual looking to join our friendly administration team as a Care Coordinator. Care coordinators review patients' needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate. This role is an integral part of the practice's multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the approach across the practice.

Full/Part time post £13.00 – 13.50 per hour (dependent on experience). Good computer skills and previous customer-facing employment. Experience of working in a busy healthcare setting and knowledge of clinical systems, e.g., EMIS Web and Docman. Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation. Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.

Main Duties

• Managing patient appointments, scheduling, and follow-up consultations with accuracy and efficiency.
• Acting as the primary point of contact for patients, answering queries via phone or email in a professional manner.
• Maintaining accurate and up-to-date patient records in compliance with data protection regulations.
• Coordinating communication between patients, healthcare providers, and administrative staff.
• Assisting with the preparation of patient documentation and medical records as required.
• Supporting the clinic's administrative functions, including filing, data entry, and managing correspondence.
• Ensuring the reception area is welcoming and organised at all times.
• Handling insurance claims and billing processes with attention to detail.
• Upholding confidentiality and maintaining a high standard of patient care at all times.

Person Specification

• Highly motivated, proactive with a flexible attitude, keen to work and learn as part of a team, and committed to providing people (and their families and carers) with high-quality support.
• Excellent written and verbal communication skills and strong organisational and time-management skills.

Qualifications

• Proficient in MS Office and web-based services.
• NVQ Level 3 in adult care – advanced level or equivalent qualifications, or working towards it.
• Qualified via appropriate training/experience.

Experience

• Demonstrable commitment to professional and personal development, including enrollment in or qualification from appropriate training.
• Experience of working directly in a PCN care coordinator role, adult health, and social care, learning support, or public health/health improvement.
• Experience in working within multi-professional team environments.
• Strong organisational skills, including planning, prioritising, time management and record-keeping.
• Knowledge of how the NHS works, including primary care and PCNs.
• Willingness to work flexible hours when required.
• Experience of working in primary care and in a GP practice.
• Experience supporting people, their families and carers in a related role.
• Experience or training in personalised care and support planning.
• Access to own transport and ability to travel across the locality on a regular basis.
• Proficient speaker of another language to aid communication with people for whom English is a second language.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Salary: £23,350 to £26,325 per year, dependent on experience.