People Coordinator in Lichfield

People Coordinator

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This is an exciting opportunity for an experienced HR professional to join our People Team as a People Coordinator, reporting to the Retail People Partner.

You’ll support the People Team and Retail Managers across a network of 100 galleries in the UK and internationally, helping with day-to-day people matters, employee lifecycle activities, and a range of wider HR projects.

This is a varied, hands-on role that would suit someone with experience in an HR Officer, People Officer or similar generalist HR role who enjoys working closely with managers, supporting people processes, and continuing to develop their knowledge across all areas of HR.

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What you’ll be doing

• Providing day-to-day HR guidance and support to managers on people matters, including performance, absence, conduct, and policy queries, with support from the Retail People Partner, where needed.
• Supporting employee relations cases by coordinating processes, preparing documentation, tracking progress, and helping managers follow the appropriate procedures.
• Assisting with investigations and formal meetings, including preparing paperwork, coordinating meetings, and taking notes, where required.
• Supporting employee lifecycle activities, including probation reviews, family-friendly matters, and flexible working requests.
• Helping to deliver HR projects and initiatives, including employee engagement activity, change projects, and policy updates.
• Maintaining accurate employee records and ensuring HR information is handled confidentially and in line with GDPR requirements.
• Supporting the preparation and analysis of people data, including absence and employee relations information, to help identify trends and areas for improvement.
• Assisting with annual people processes, including pay review and reward activity, ensuring information is accurate and communications are clear and consistent.

What we’re looking for

• Experience in an HR Coordinator, HR Assistant/ Officer or similar generalist HR role, with a good understanding of day-to-day HR processes.
• Experience supporting employee relations matters, with an interest in continuing to develop knowledge and confidence in this area.
• CIPD Level 3 or Level 5 qualified, or working towards a relevant qualification, with practical HR experience.
• A practical, approachable, and helpful style, with the confidence to build positive relationships with managers and colleagues.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Clear and confident communication skills, with the ability to explain HR processes and provide helpful guidance.
• A proactive approach and willingness to get involved in a variety of tasks in a fast-paced, hands-on environment.
• A full UK driving licence and willingness to travel occasionally to support our gallery teams.

What you’ll get

• Hybrid working (3 days in Lichfield HQ and 2 days from home).
• 33 days’ annual leave, including bank holidays.
• Contributory pension scheme.
• Employee Loyalty Scheme, including access to artwork discounts.
• Discounts across retail, leisure, food, and gyms.
• Wellbeing support, including an Employee Assistance Programme and 24/7 GP service.
• The opportunity to work across a broad range of HR activities, gaining valuable experience with support from an experienced People Partner.

Why join us?

This is a great opportunity to:

• Make a real difference by supporting managers and colleagues with everyday people matters.
• Work closely with the business in a fast-moving retail environment.
• Gain exposure to a broad range of HR activities and projects, beyond day-to-day administration.
• Continue to develop your knowledge of employee relations and generalist HR.
• Build your skills and confidence within a supportive People Team.

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