At a Glance
- Tasks: Support clients and galleries, manage artwork orders, and resolve queries with a friendly touch.
- Company: Join Clarendon Fine Art, the fastest-growing contemporary art gallery network.
- Benefits: 33 days annual leave, overtime opportunities, and a supportive work environment.
- Other info: Enjoy clear career development pathways and mental health support.
- Why this job: Be a key player in delivering exceptional client experiences in the art world.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Operations, Lichfield (onsite 4 days per week, 1 day from home once you have passed probation).
Hours: Monday to Friday, 9am – 5:30pm. You will be required to work one Saturday per month (from home) and be “on call” one Sunday every 6 weeks (from home) - this time will be given back in lieu or as an overtime payment.
We’re looking for a committed and personable Client Services Executive to join our growing team and play a vital role in supporting both our retail galleries and our valued clients. This is more than just a support role, it's your chance to become a trusted point of contact, solving problems and delivering exceptional service with personality and professionalism.
Reporting to the Head of Client Services, you’ll be the go to for all kinds of gallery and client queries while working behind the scenes to make sure our operations run smoothly and our clients are delighted at every turn.
What You’ll Be Doing:
- Coordinate and support the fulfilment of artwork orders in the UK and internationally.
- Respond promptly and professionally to customer enquiries via phone and email.
- Support gallery teams with day to day client service queries.
- Monitor and manage the Client Services email inbox.
- Handle client communications regarding complaints, damages, delivery issues and more.
- Log and track complaint statuses and resolution.
- Prepare regular reports on client service activities.
- Collaborate across departments and with external partners to find swift resolution.
- Manage delivery timelines and client expectations.
- Arrange and track overseas shipments with DHL, TNT, etc.
- Chat with clients via our website’s Live Chat platform.
- Help maintain our Trustpilot and Google Reviews pages, responding to feedback professionally.
What You Bring to the Team:
- A confident and friendly telephone manner.
- Strong written and verbal communication skills.
- Customer-first attitude with a genuine desire to help people.
- Excellent organisational skills and the ability to juggle multiple priorities.
- Proficiency in Microsoft Outlook, Excel, Word, and general IT systems.
- Calm under pressure with a natural problem-solving mindset.
- Experience in a client services or customer support role.
Why Join Clarendon?
- 33 days of annual leave (including Bank Holidays).
- Overtime and bonus opportunities.
- Company pension contributions.
- Clear career development and internal promotion pathways.
- 24/7 wellbeing helpline and mental health support.
- Free on-site parking at HQ and Opera.
About Us
Clarendon Fine Art is the world’s largest and fastest-growing network of contemporary art galleries, and we’re on a mission: to make stunning artwork accessible to more people than ever before. As we approach the milestone of opening our 100th gallery, our passion for delivering an unforgettable client experience remains at the heart of everything we do.
Client Services Executive in Lichfield employer: Clarendon Fine Art
At Clarendon Fine Art, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Lichfield. With generous benefits such as 33 days of annual leave, clear career development pathways, and a strong focus on employee wellbeing, we empower our Client Services Executives to thrive while delivering outstanding service to our clients. Join us in our mission to make stunning artwork accessible, and be part of a passionate team that values professionalism and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Lichfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clarendon Fine Art. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clarendon Fine Art before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Lichfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clarendon Fine Art:Your cover letter is your chance to shine! Tell us why you want to work at Clarendon Fine Art specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clarendon Fine Art!
How to prepare for a job interview at Clarendon Fine Art
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
