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- Tasks: Support gallery teams with operations, communications, and sales analysis in a dynamic art environment.
- Company: Join Clarendon Fine Art, a leading name in luxury art retail, known for exceptional customer service.
- Benefits: Enjoy 33 days annual leave, employee discounts, pension scheme, and fun social events.
- Why this job: Be part of a creative team driving continuous improvement and enhancing client experiences in the art world.
- Qualifications: Experience in retail operations or luxury environments; strong communication and analytical skills required.
- Other info: Opportunities for career advancement and involvement in exciting gallery events.
The predicted salary is between 30000 - 42000 £ per year.
Clarendon Fine Art are looking for a proactive and commercially aware Gallery Operations Executive to support the performance and efficiency of our nationwide art galleries. This is a pivotal role designed for someone with strong retail knowledge and a passion for driving continuous improvement in a dynamic, fast-paced environment.
You’ll be a key point of contact for our gallery teams, ensuring seamless day-to-day support, improving operational processes, and helping drive sales performance through effective communication, data analysis, and project support.
This role would suit someone who has experience in:
- Working within a luxury retail or commercial art gallery environment with experience in head office or multi-site retail support who understand high-end customer service expectations.
- Retail communications, sales analysis, or project coordination who has experience in improving processes and affecting change.
Key Responsibilities
- Retail Support: Act as a first-line support function for our gallery teams, responding promptly to day-to-day operational queries. Provide clear guidance, troubleshoot challenges, and ensure retail teams feel supported in delivering a seamless client experience.
- Communications: Write and distribute clear, engaging, and meaningful updates, operational guidance, and best-practice documents to inform and inspire retail teams. Ensure messages are aligned with business priorities and presented in a tone consistent with our brand.
- Intranet Management: Design, maintain, and regularly update content on the company intranet to ensure all retail resources are accurate, accessible, and up to date. Contribute to making the intranet a go-to hub for gallery information, tools, and news.
- Inbox Oversight: Take ownership of multiple shared inboxes, managing incoming messages with professionalism and urgency. Triage effectively, provide accurate responses, and escalate issues when appropriate to ensure swift resolution.
- Operational Processes: Continuously review and propose refinement to retail operational processes to improve efficiency, reduce friction, and enable teams to focus on client-facing activity. Collaborate cross-functionally to embed improvements across departments.
- Event Support: Assist in the coordination and delivery of gallery events, including logistics, materials, and post-event follow-up. Support onsite where required, including occasional evening and weekend availability.
- Sales Analysis & Reporting: Gather and interpret data related to gallery sales, promotions, and events. Produce insightful reports that highlight trends, successes, and areas for improvement, helping inform strategic and operational decisions.
- Project Support: Play an active role in driving forward key retail initiatives and projects. Provide hands-on support from planning through to implementation, ensuring that projects are delivered on time and contribute to continuous improvement.
- Problem Solving: Identify recurring or emerging operational issues affecting galleries. Work collaboratively to develop and implement practical, scalable solutions that enhance team performance and client satisfaction.
Your Experience & Background:
- Experience in a retail operations or head office support role.
- Background in luxury retail, art, or similar customer-focused industries.
- Proven experience improving retail processes and supporting commercial objectives.
Key Skills & Attributes:
- Excellent written communication - able to create motivating and instructional content.
- Highly organised and able to manage multiple tasks and deadlines with confidence.
- Comfortable with data - able to analyse performance metrics and draw insights.
- Commercially minded - understands how to support sales through operational excellence.
- Strong interpersonal skills - able to liaise effectively with all levels, including Directors.
- Self-motivated with a high level of initiative and ownership.
- Calm under pressure, with a solutions-focused mindset.
- Proficient in Microsoft Office, especially Excel and Word.
- A confident, positive ambassador for the brand.
Why choose us?
- 33 days annual leave (including Bank Holidays).
- We offer a fantastic employee discount scheme on our portfolio of art work.
- Contributory employee pension scheme.
- Develop and advance your career with promotion and progression opportunities.
- Join the wider company at social events throughout the year.
- We offer you benefits and discounts including food, drink, retailers and fun days out!
- Free HQ and Operations parking.
Gallery Operations Executive employer: Clarendon Fine Art
Contact Detail:
Clarendon Fine Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gallery Operations Executive
✨Tip Number 1
Familiarise yourself with the luxury retail and art gallery sectors. Understanding the nuances of high-end customer service and operational processes in these environments will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the art and retail industries. Attend gallery openings, art fairs, or industry events to connect with potential colleagues and learn more about the operational challenges they face.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Excel. Being able to interpret sales data and generate insightful reports will be crucial for the role, so consider taking a short course if needed.
✨Tip Number 4
Prepare examples of how you've improved operational processes in previous roles. Be ready to discuss specific challenges you faced, the solutions you implemented, and the positive outcomes that resulted from your actions.
We think you need these skills to ace Gallery Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, particularly within luxury or art environments. Emphasise your skills in communication, data analysis, and project support, as these are key for the Gallery Operations Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for art and retail. Discuss specific examples of how you've improved operational processes or supported sales performance in previous roles. Make it personal and engaging to reflect your enthusiasm for the position.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application materials are clear, concise, and free of errors. Use a professional tone while also conveying your personality to align with the brand's image.
Highlight Problem-Solving Experience: In your application, include examples of how you've identified and resolved operational issues in past roles. This will demonstrate your proactive approach and ability to enhance team performance, which is essential for the Gallery Operations Executive position.
How to prepare for a job interview at Clarendon Fine Art
✨Show Your Retail Knowledge
Make sure to highlight your experience in luxury retail or art gallery environments. Discuss specific examples where you've improved processes or enhanced customer service, as this role requires a strong understanding of high-end expectations.
✨Demonstrate Communication Skills
Prepare to showcase your written and verbal communication abilities. You might be asked to provide examples of how you've created engaging updates or operational guidance in previous roles, so have a few examples ready to share.
✨Be Data Savvy
Since the role involves sales analysis and reporting, be prepared to discuss your comfort with data. Bring examples of how you've used data to inform decisions or improve sales performance in past positions.
✨Exhibit Problem-Solving Mindset
Think of instances where you've identified operational issues and implemented solutions. This role is about continuous improvement, so demonstrating your proactive approach to problem-solving will be key during the interview.
