At a Glance
- Tasks: Support clients and galleries, manage artwork orders, and resolve queries with a friendly touch.
- Company: Join Clarendon Fine Art, the fastest-growing contemporary art gallery network.
- Benefits: 33 days annual leave, overtime opportunities, and a supportive work environment.
- Other info: Enjoy clear career development pathways and mental health support.
- Why this job: Be a key player in delivering exceptional client experiences in the art world.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Operations, Lichfield (onsite 4 days per week, 1 day from home once you have passed probation).
Hours: Monday to Friday, 9am – 5:30pm. You will be required to work one Saturday per month (from home) and be “on call” one Sunday every 6 weeks (from home) - this time will be given back in lieu or as an overtime payment.
We’re looking for a committed and personable Client Services Executive to join our growing team and play a vital role in supporting both our retail galleries and our valued clients. This is more than just a support role, it's your chance to become a trusted point of contact, solving problems and delivering exceptional service with personality and professionalism.
Reporting to the Head of Client Services, you’ll be the go to for all kinds of gallery and client queries while working behind the scenes to make sure our operations run smoothly and our clients are delighted at every turn.
What You’ll Be Doing:
- Coordinate and support the fulfilment of artwork orders in the UK and internationally.
- Respond promptly and professionally to customer enquiries via phone and email.
- Support gallery teams with day to day client service queries.
- Monitor and manage the Client Services email inbox.
- Handle client communications regarding complaints, damages, delivery issues and more.
- Log and track complaint statuses and resolution.
- Prepare regular reports on client service activities.
- Collaborate across departments and with external partners to find swift resolution.
- Manage delivery timelines and client expectations.
- Arrange and track overseas shipments with DHL, TNT, etc.
- Chat with clients via our website’s Live Chat platform.
- Help maintain our Trustpilot and Google Reviews pages, responding to feedback professionally.
What You Bring to the Team:
- A confident and friendly telephone manner.
- Strong written and verbal communication skills.
- Customer-first attitude with a genuine desire to help people.
- Excellent organisational skills and the ability to juggle multiple priorities.
- Proficiency in Microsoft Outlook, Excel, Word, and general IT systems.
- Calm under pressure with a natural problem-solving mindset.
- Experience in a client services or customer support role.
Why Join Clarendon?
- 33 days of annual leave (including Bank Holidays).
- Overtime and bonus opportunities.
- Company pension contributions.
- Clear career development and internal promotion pathways.
- 24/7 wellbeing helpline and mental health support.
- Free on-site parking at HQ and Opera.
About Us
Clarendon Fine Art is the world’s largest and fastest-growing network of contemporary art galleries, and we’re on a mission: to make stunning artwork accessible to more people than ever before. As we approach the milestone of opening our 100th gallery, our passion for delivering an unforgettable client experience remains at the heart of everything we do.
Client Services Executive employer: Clarendon Fine Art
At Clarendon Fine Art, we pride ourselves on being an exceptional employer that values commitment and personal growth. Our supportive work culture fosters collaboration and innovation, offering clear career development pathways and generous benefits such as 33 days of annual leave, overtime opportunities, and a comprehensive wellbeing helpline. Located in Lichfield, our team enjoys a blend of onsite and flexible working arrangements, making it an ideal environment for those passionate about delivering outstanding client service in the vibrant world of contemporary art.
