Engagement and Customer Success Manager

Engagement and Customer Success Manager (22732) Berkshire, England

My client is looking to recruit a strong Engagement and Customer Success Manager who will become responsible for the following areas:

1. Lead and motivate team members, customer stakeholders/SMEs, and other third parties to achieve goals while understanding the client environment and any limitations to execution.
2. Manage scope, schedule, and cost across client implementations.
3. Oversee and work with delivery methodologies to successfully navigate CRM deployments.
4. Lead consulting engagements from pre-sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.
5. Manage all aspects of project delivery and solution delivery, leading and managing the implementation team.
6. Oversee configuration, delivery, testing, training, and ultimately client acceptance of my client’s solutions.
7. Define and own any corrective action plans and escalations in the event of any deviation from the project scope and plan.
8. Provide management information on the project to the client and suggest enhancements as appropriate.
9. Manage the project deliverables and escalate issues to appropriate levels of management while maintaining a project repository and all associated documentation and deliverables.

The successful candidate will be:

1. An effective communicator, skilled at building strong and collaborative relationships with stakeholders at all levels.
2. Proven in preparing and delivering client presentations, including to C-Suite executives.
3. Proficient in negotiating contracts and managing all aspects of commercial delivery for projects.
4. Experienced in compiling tender responses and proposals.

Additional responsibilities include:

1. Maintaining relationships with key accounts/customers.
2. Identifying and resolving customer issues promptly.
3. Working with other teams to plan and execute client sessions.
4. Maintaining excellent relationships across all levels of the organization up to CEO.
5. Ensuring value-added services to customers.
6. Ongoing account management duties, monitoring client engagement, and ensuring consistent revenue growth.
7. Generating revenue from strategic accounts.
8. Leading contract negotiations and renewal processes on support and managed services contracts.
9. Developing positive working relationships across multiple accounts and client touchpoints.
10. Cross-selling service offerings and ensuring client retention, renewals, and upsells.

Please send your CV to me, Martin Warner, and I will get back to you as soon as possible.

Name: Please include your first and last name.

Email: @

Phone: Please include your country code.

CV / Resume: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

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