At a Glance
- Tasks: Support the Practice Manager in running a busy GP surgery and ensuring top-notch patient care.
- Company: Join Claremont Clinic, a well-rated community healthcare provider since 1951.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Great transport links and a friendly, dynamic workplace.
- Why this job: Make a real difference in healthcare while developing your management skills.
- Qualifications: Minimum two years in healthcare management and strong communication skills required.
The predicted salary is between 16 - 17 £ per hour.
We are seeking a dedicated Assistant Practice Manager to join our friendly and forward-thinking GP surgery. Are you organised, motivated, and experienced in healthcare management, and already working in this role? Previous experience in a healthcare or GP practice setting is essential, with a minimum of two years required.
Join Claremont Clinic and be part of our commitment to exceptional healthcare delivery. As our Assistant Practice Manager, you’ll support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients. This is a varied and rewarding role that combines administrative efficiency with people management and patient service.
Main duties of the job
- Hours: 37.5 hours per week - Monday to Friday 10am-6pm inclusive of 30 mins unpaid lunchbreak
- Flexibility: Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.
Key Responsibilities:
- Support the management of clinical and non-clinical staff
- Oversee administrative systems, procedures, and patient services
- Assist with rotas, recruitment, training, and HR processes
- Write and update practice policies and procedures
- Liaise with patients, staff, and external healthcare professionals
- Contribute to compliance with CQC standards and practice policies
- Strong administrative and IT skills, proficiency in use of EMIS, AgilioTeamNet, NHS ICT systems.
- Excellent communication and interpersonal abilities
- A proactive, flexible, and supportive team player
About us
Claremont Clinic has been providing care to our community in Forest Gate and the surrounding area since 1951. We have over 12,300 registered patients and our premises have recently been fully refurbished. We are well rated by our patients achieving 4.4 stars in our Google Reviews. We are located on the Romford Road with good transport links. Woodgrange Park and Wanstead Park Suffragette Line (Overground) and Forest Gate and Manor Park (Elizabeth Line) stations are all within walking distance and there are bus stops just outside.
We value individuals who are organised, adaptable, and personable - committed to delivering excellent customer service.
Key attributes we are looking for include:
- Previous experience in medical/primary healthcare roles.
- Excellent communication skills with a clear and polite telephone manner.
- Ability to maintain confidentiality and discretion with patients.
- Experience in handling sensitive situations with empathy and professionalism.
- Strong teamwork and independent problem-solving abilities.
- Proficient in ICT and general administration tasks.
Salary: £16-17 per hour, dependent on experience
Person Specification
Experience
- GP Surgery Management Experience (minimum 2 years)
- GP Surgery Administrative Experience
- Proficient in ICT
- Proficient in use of EMISWeb or SystmOne
- Experience in supervising and appraising staff
- Human resource management
- Knowledge of NHS management and primary care structure
- Experience in writing and reviewing healthcare policies in primary care
Qualifications
- GCSE Grades C or above in English and Maths
- Ability to speak and communicate clearly and proficiently in English.
- Qualifications relating to (healthcare) management
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience £17.50 to £19.00 per hour
Assistant Practice Manager in London employer: Claremont Clinic
Claremont Clinic is an exceptional employer dedicated to providing outstanding healthcare to the local community since 1951. With a supportive and friendly work culture, we offer our employees opportunities for professional growth and development within a well-rated practice that values teamwork and excellent patient service. Located in Forest Gate with excellent transport links, we ensure a fulfilling work-life balance while making a meaningful impact on the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Claremont Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Claremont Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Claremont Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Assistant Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Claremont Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Claremont Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Claremont Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Claremont Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Claremont Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Claremont Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
