General Manager

Full responsibility for the effective management of Clare Park Private Retirement Residences located in a rural location on the Hampshire/Surrey boarder set in 8 acres of grounds, providing independent living for retired, active people. There is a variety of accommodation to suit individual needs: suites, single rooms, apartments and bungalows. The organisation prides itself on offering an exceptional experience for its residents, their families and the staff and maintaining and developing this reputation is key. There is a staff of circa 55. For the avoidance of doubt, Clare Park Private Retirement Residences is not a care home.

The General Manager is required to work 40 hrs per week; live on-site and has 24hr responsibility in the case of emergencies, except when alternative arrangements are set in place. A spacious 2, bedroom property is provided. The Heads of Department are an established team and share the workload.

The role is diverse and requires and inspirational leader with sound commercial acumen combined with strong leadership skills.The General Manager must also be able to demonstrate a high degree of empathy and understanding of how best to meet the needs of the residents. Excellent communication skills and a genuine interest in working with the active elderly and providing a warm, supportive and caring environment is essential.

Remuneration & Benefits

Annual Salary £65,000

Spacious on-site property (fully inclusive equivalent to £22,000 tax free)

27 days annual leave

Auto Enrolment Pension

Private Healthcare

Lunch in the restaurant

General Manager role & responsibilities:

• Financial Control in collaboration with Finance & Admin Manager
• People Management & Development
• Estate Management: Project Managing ongoing maintenance and refurbishment projects
• Commercial Management – marketing and promotion to ensure occupancy levels are maintained.
• Resident Relations: provide a visible presence and genuine interest in developing relationships with residents and their families.
• Oversight of key areas of operations and service delivery:catering, housekeeping, transport and emergency care/first aid.
• Governance: trustee and resident committee meetings; adherence to regulatory requirements.

General Manager Experience:

• Proven experience and accountability for the commercial and financial operation of an organisation or division.
• Experience of general management in a residential setting highly desirable (schools/university campus/hotels/cruise lines).
• Passion and desire to be a “hands on” visible leader with a genuine interest and empathy towards supporting the active elderly in their retirement.
• Good project management and organisational skills are essential.
• Experience of facilities, estate management or building maintenance highly desirable.
• Strong administration skills with proven ability to ensure systems, processes and procedures are implemented to facilitate the smooth running of an organisation.
• Sound financial awareness (accounting skills/qualifications not required but ability to read and understand financial reports essential, including budget preparation and financial forecasting).
• Registered First Aider (desirable not essential).
• Experience of participating in and chairing meetings.
• Experience of development and maintaining key relationships with multiple internal and external stakeholders.

General Manager Personal Attributes:

• Strong written and verbal communication skills together with a high standard of presentation.
• Diverse personal qualities that demonstrate loyalty, compassion, patience and an understanding of the needs of residents, employees and family members.
• Leadership skills which encourage and enable a positive culture.
• Flexible and approachable with a “hands on” leadership style.
• Calm with capacity to think clearly under pressure and problem solve.
• Comfortable living on-site and being available 24/7 in emergencies.
• Must be willing to undergo a DBS check.

Closing date for applications: Monday 29th September 2025

Short Listed Applicants will receive a response by 1st October 2025

Highpoint Consultant interviewing of candidates 8th – 10th October 2025

Client First Interviews 22nd October 2025

Client 2nd Interviews 4th & 5th November 2025

Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.