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- Tasks: Investigate and resolve client complaints, ensuring fair outcomes and timely processing.
- Company: Join a leading financial planning business focused on client satisfaction and compliance.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Make a real impact by improving client experiences in a dynamic industry.
- Qualifications: 3 years' experience in complaints handling within financial services is essential.
- Other info: This role offers the chance to work with a reputable company while developing your skills.
The predicted salary is between 28800 - 43200 £ per year.
Complaints Specialist – Remote Role (UK Only)
Complaints Specialist – Remote Role (UK Only)
A financial planning business are looking to hire a Complaints Specialist to investigate and resolve and servicing complaints in an accurate and timely manner, achieving fair client outcomes.
Please note that this role is also being advertised as a hybrid role, which is the clients preference, but they would also consider a remote worker.
Main Responsibilities:
- Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
- Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales
- Managing all FOS communication as required
- Primary contact for Professional Indemnity insurers for queries and liaison
- Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions
- Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis
Job Requirements:
- Minimum 3 years experience within a similar complaints role within a similar environment (wealth management/financial planning) assessing pension advice.
- Experience of handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations
- Good communicator, comfortable dealing with all levels of staff.
Unless otherwise stated, candidates must have the right to work in the UK.
The CLARC Guarantee – we 100% guarantee that your CV will never be sent to a client without your prior expressed permission so all of your details are totally secure with us. Please note due to the volume of applications we sadly cannot reply to every application we receive and only successful applications will be contacted, however your details will be registered for consideration for more suitable opportunities as we get them.
Please view all our other Live Jobs on our website www.CLARCrecruitment.com
CLARC is a specialist Legal, Audit, Risk & Compliance recruiter with offices in London and Dublin.We have nearly 30 years combined recruitment exper…
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Complaints Specialist – Remote Role (UK Only) | Rochester, UK | Remote employer: CLARC Recruitment
Contact Detail:
CLARC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist – Remote Role (UK Only) | Rochester, UK | Remote
✨Tip Number 1
Familiarise yourself with the Financial Ombudsman Service (FOS) processes and guidelines. Understanding how complaints are escalated and resolved can give you an edge in interviews, showing that you're proactive and knowledgeable about industry standards.
✨Tip Number 2
Network with professionals in the financial planning and wealth management sectors. Engaging with others in the field can provide insights into common complaints and effective resolution strategies, which can be valuable during discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of complaints you've handled in the past. Be ready to explain your approach to investigating root causes and how you achieved fair outcomes for clients, as this will demonstrate your practical experience and problem-solving skills.
✨Tip Number 4
Stay updated on regulatory changes within the financial services sector. Being aware of the latest compliance requirements can help you articulate your understanding of the role's responsibilities and show that you're committed to maintaining high standards in complaint handling.
We think you need these skills to ace Complaints Specialist – Remote Role (UK Only) | Rochester, UK | Remote
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Complaints Specialist position. Tailor your application to highlight relevant experience in handling complaints, particularly in financial planning or wealth management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your minimum 3 years of experience in a similar complaints role. Provide specific examples of how you have managed complaints from initial acknowledgement to resolution, including any experience with FOS escalations.
Showcase Communication Skills: Since the role requires good communication skills, make sure to demonstrate your ability to liaise with various levels of staff. Use clear and concise language in your application to reflect your communication style.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing complaints.
How to prepare for a job interview at CLARC Recruitment
✨Understand the Complaints Process
Familiarise yourself with the entire complaints process, from initial acknowledgement to resolution. Be prepared to discuss how you would handle various scenarios and ensure compliance with regulatory timescales.
✨Showcase Your Communication Skills
As a Complaints Specialist, effective communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing complex issues or liaising with different levels of staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples from your past experience where you successfully resolved complaints, highlighting your analytical skills and the outcomes achieved.
✨Research the Company and Industry
Gain a solid understanding of the financial planning industry and the specific company you're interviewing with. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
