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For Companies At a Glance
- Tasks: Manage technology solutions and resolve customer issues efficiently.
- Company: Join Claranet, a supportive and innovative tech company.
- Benefits: Enjoy flexible benefits, healthcare, gym discounts, and enhanced holiday.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and problem-solving skills required.
- Other info: Great career growth opportunities and a culture that values you.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to and working closely with a Service Assurance Shift Leader, the Shift Engineer is responsible for the completion of defined tasks and processes in relation to the Service Assurance team’s objectives; primarily, the proactive management of technology-based solutions using output from monitoring systems to identify incidents, triage and maintain service.
Key Responsibilities
- Respond to alerts within target response time.
- Maintain 24 hour support cover for Claranet’s Customers as part of the wider team.
- Identify and follow the correct troubleshooting and event handling procedures.
- Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible.
- Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history).
Skills and Attributes
- Flexible and creative in solving problems.
- Learn and adapt quickly to changing situations.
- The ability to manage one's own time effectively while balancing multiple priorities.
- Previous ISP, Managed Service or Telecoms experience.
- Relevant industry qualifications.
- Experience working in an ITIL environment.
- Proven record of accomplishment in providing customer support.
- Ability to translate technical language into user friendly information.
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
- Pension Scheme: Employer-matched contributions to help you plan for the future.
- Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
- Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
- Personalised Wellbeing Support: App-based resources and services available 24/7.
- Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service.
Shift Engineer in London employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Shift Engineer role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to adapt and think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Engineer role. Highlight your relevant experience in ITIL environments and any previous roles in ISP or Telecoms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to our Service Assurance team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your flexible and creative problem-solving skills. Share examples of how you've tackled challenges in the past, especially in customer support scenarios. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Claranet
✨Know Your Tech
Make sure you brush up on the technical skills relevant to the Shift Engineer role. Familiarise yourself with monitoring systems and troubleshooting procedures, as you'll likely be asked about your experience in these areas during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Claranet values flexibility and creativity in problem-solving, so be ready to discuss specific situations where you successfully resolved customer issues or improved processes.
✨Understand the Company Culture
Research Claranet's values and workplace culture. They pride themselves on going the extra mile for their employees, so be prepared to discuss how you align with their commitment to support and value their team members.
✨Practice Time Management Scenarios
Since managing multiple priorities is key for this role, think of examples where you've effectively balanced tasks. Be ready to explain how you prioritise your workload and ensure timely responses to alerts and customer issues.
