At a Glance
- Tasks: Lead customer projects, ensuring timely delivery and high-quality standards.
- Company: Join Claranet, a leading IT business focused on customer satisfaction.
- Benefits: Enjoy flexible benefits, healthcare coverage, and enhanced annual leave.
- Other info: Be part of a community that values diversity and supports charitable causes.
- Why this job: Make a real impact by managing diverse projects in a dynamic environment.
- Qualifications: 5+ years in project management with recognised certification required.
Position Summary Senior Customer Project Manager is responsible for ensuring all customer delivery projects are delivered on time, to scope, within budget and to the satisfaction of the customer. Ensuring projects are managed and tracked making sure risks, issues and dependencies are appropriately flagged and mitigating actions put in place. The Senior Customer Project Manager orchestrates the delivery of the overall portfolio of work according to a clearly defined scope of work, within agreed timelines and cost, again ensuring great quality and high customer satisfaction. This role will be part of an important and interconnected practice that support engineering, delivery and service introduction teams. As well as being responsible for delivering their portfolio of projects on time, it is required that project management standards and processes are applied to deliver projects to a high standard, on-time and within budget. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The role is customer facing, delivering the overall portfolio of work, ensuring customer projects are delivered on time, within the budget and to a high-quality standard to clients. Objectives & Key Results * Deliver projects on time, within budget and within scope * Orchestrate the delivery of our full multi-solution portfolio which will contribute to our NPS and revenue growth * Adhere to the agreed project management framework, driving a consistent approach and ways of working across all projects * Manage multiple customer projects making sure risks, issues and dependencies are appropriately flagged and mitigating actions put in place, ultimately, decreasing project escalations to SLT through effective project management Key Responsibilities Behavioural Competencies – Organisational & Behavioural Fit * Flexible and creative, able to take considered risks where appropriate * Ability to operate effectively in complex, fast-changing environments * Quick to learn and adapt to changing requirements and priorities * Self motivated and able to work under pressure * Strong ability to prioritise multiple complex tasks and meet tight deadlines Critical Competencies – Technical Fit Essential * Demonstrable experience of successfully managing the delivery of multiple complex customer projects, typically gained over 5+ years in a project management or equivalent delivery role * Hold a recognised project management certification such as PRINCE2 Practitioner, APM Project Management Qualification (PMQ), Chartered Project Professional (ChPP), PMP or AgilePM * Practical working knowledge of both predictive (Waterfall) and Agile/hybrid delivery methodologies, with the judgement to apply the most appropriate approach to each project * Proficient in industry-standard project management and reporting tooling, for example Microsoft Project, ServiceNow * Educated to degree level or able to demonstrate equivalent professional experience Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: * Pension Scheme: Employer-matched contributions to help you plan for the future. * Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. * Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. * Personalised Wellbeing Support: App-based resources and services available 24/7 * Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. * Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page
Senior Project Manager in London employer: Claranet
Claranet is an exceptional employer that fosters a collaborative and innovative work culture, ideal for professionals seeking to make a significant impact in the financial services sector. With a strong emphasis on employee growth, Claranet offers extensive training opportunities and career progression paths, ensuring that you can develop your skills while working on cutting-edge network solutions. Located in a vibrant area, the company also provides a supportive environment that values diversity and encourages teamwork, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Project Manager at Claranet!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Claranet or be willing to refer you for that Senior Project Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Claranet who’s on the lookout for their next Senior Project Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Project Manager role at Claranet!
We think you need these skills to ace Senior Project Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Claranet. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Claranet
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Claranet. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
