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For Companies At a Glance
- Tasks: Lead the strategic direction and operational delivery of network services.
- Company: Join Claranet, a leading tech company focused on customer-centric IT solutions.
- Benefits: Enjoy a competitive salary, healthcare, gym discounts, and generous annual leave.
- Why this job: Shape the future of network connectivity and drive innovation in a dynamic environment.
- Qualifications: Proven experience in network leadership and product management required.
- Other info: Be part of a diverse team committed to social causes and continuous learning.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This role will require weekly London & Gloucester travel (2 days Gloucester/London, 1 day Gloucester/London).
As Director of Network Practice at Claranet, you will lead the strategic direction, operational delivery, and product management of our customer-facing network and connectivity services. This senior leadership role is pivotal in shaping Claranet's network offerings, driving innovation, and ensuring excellence across delivery and product lifecycles.
You will be responsible for the management, leadership, and strategy of the Network & Connectivity domain, including Delivery and Network Product Management. Working closely with commercial stakeholders and Group Networks, you will ensure our services remain competitive, secure, and aligned with customer needs.
Role Mission
Claranet's strategy is to build longâterm, trusted relationships with its customers by delivering marketâleading, integrated managed services. We are seeking a leader to build and to own the existing and future marketâleading multiâsolutions portfolio that Claranet offers to customers that enables cross and up sell.
Objectives & Key Results
- Strategic Leadership and Commercial Ownership
- Define and execute the strategy for Claranet's network and connectivity services.
- Own revenue, gross profit, and staffing costs for the Network Practice.
- Develop and maintain strategic partnerships with key vendors (e.g., BT/Openreach, Cisco, Fortinet).
- Inspire and lead crossâfunctional teams across multiple locations.
- Operational Delivery and Service Excellence
- Lead a multiâdisciplinary organisation comprising: Network Product Management, Network Delivery and Fulfilment.
- Oversee the full customer lifecycle from procurement through to deployment.
- Collaborate with the Managed Service and Customer Services Director to define operational expectations, service costs, and fulfilment standards.
- Drive performance and customer satisfaction through dataâdriven governance and KPI tracking.
- Technical Oversight
- Ensure robust and scalable architectures across wired, wireless, virtual/cloud, SDâWAN/SASE, and voice (VoIP) environments.
- Align customer solutions with core infrastructure and automation platforms with Group Networks.
- Maintain compliance with UK telecoms regulations and industry security standards.
- Customer and Stakeholder Engagement
- Act as Executive Sponsor for key accounts within the network portfolio, ensuring satisfaction and retention.
- Represent the Network Practice in customerâfacing meetings, strategic forums, and innovation initiatives.
- Proactively support business development through strategic input, competitive service positioning, and customer engagement.
- Product Management
- Lead the development and lifecycle management of Claranet's network and connectivity products.
- Define and evolve product strategy in alignment with customer needs, market trends, and business objectives.
- Collaborate with engineering teams to ensure alignment with core infrastructure and automation platforms.
- Own the roadmap for network services, including wired, wireless, SDâWAN/SASE, and voice offerings.
- Ensure products are commercially viable, technically robust, and deliver measurable customer value.
Position Specifications
- Strategic and commercially minded, with a good understanding of managed IT services.
- Adaptable leader comfortable operating in highâchange, highâgrowth environments.
- Highly accountable and resultsâoriented, with a track record of delivery in fastâpaced organisations.
- Collaborative leader who inspires confidence and performance across diverse teams.
- Resilient, open to challenge, and willing to constructively navigate conflict or uncertainty.
Critical Competencies â Technical Fit
- Extensive experience in a senior network leadership role in MSP, ISP, or telco environments.
- Proven experience in network design, delivery, and product management.
- Familiarity with UK regulatory obligations and commercial management of network services.
- Leadership of multiâsite or distributed teams.
- Degree in a relevant technical or business discipline.
- Technical certifications (e.g., CCNP, NSE).
Benefits
- Pension Scheme: Employerâmatched contributions to help you plan for the future.
- Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
- Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
- Personalised Wellbeing Support: Appâbased resources and services available 24/7.
- Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
- Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customerâfocused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click 'apply' â we can't wait to meet you!
Director of Network Practice in London employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Director of Network Practice in London
â¨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews like a pro. Research Claranetâs values and recent projects, and think about how your experience aligns with their mission. Practise common interview questions and have your own questions ready to show youâre genuinely interested.
â¨Tip Number 3
Showcase your expertise! If youâve got a portfolio or case studies of past work, bring them along to interviews. This is your chance to demonstrate your skills and how you can contribute to Claranetâs network and connectivity services.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the Claranet team. Letâs get you that dream job!
We think you need these skills to ace Director of Network Practice in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Director of Network Practice role. Highlight your experience in network leadership, product management, and operational delivery. We want to see how your skills align with our mission at Claranet!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about network services and how you can drive innovation at Claranet. Be sure to mention any relevant partnerships or projects you've led.
Showcase Your Achievements: Donât just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven performance and customer satisfaction in previous roles. We love data-driven success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at Claranet
â¨Know Your Stuff
Make sure you have a solid understanding of network and connectivity services. Brush up on the latest trends in SD-WAN, VoIP, and cloud solutions. Being able to discuss these topics confidently will show that you're not just a leader but also a knowledgeable expert.
â¨Showcase Your Leadership Style
Prepare examples of how you've successfully led cross-functional teams in the past. Think about specific challenges you faced and how you inspired your team to overcome them. This role is all about strategic leadership, so demonstrating your ability to motivate and guide others is key.
â¨Understand Claranet's Vision
Familiarise yourself with Claranet's mission and values. Be ready to discuss how your vision aligns with theirs, especially regarding building long-term relationships with customers. Showing that you understand their goals will set you apart from other candidates.
â¨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing vendor relationships or ensuring compliance with UK telecom regulations. Practise articulating your thought process and decision-making skills in these scenarios to demonstrate your strategic mindset.
