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For Companies At a Glance
- Tasks: Manage hardware in data centres and ensure maximum uptime for customers.
- Company: Join Claranet, a leading IT business with a customer-focused approach.
- Benefits: Enjoy flexible benefits, healthcare coverage, gym discounts, and enhanced annual leave.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Passion for customer service, problem-solving skills, and a full UK driving licence.
- Other info: Join a diverse community committed to inclusion and continuous learning.
The predicted salary is between 28800 - 42000 £ per year.
The Role
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.
As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.
You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.
You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.
Key Responsibilities
* Troubleshooting and repair of hardware faults and the installation of spares or components as required
* Installation and decommission of managed equipment within the Data Centres and external customer sites
* Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
* Accepting and taking ownership of fault escalations from internal teams
* Providing internal and external customers with timely updates on progress of incidents
* Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
* Documentation of Data Centre equipment, service configuration and hardware solutions
* Carry out physical checks and audits as required by the business and its customers
* Update and maintain Claranet databases following all changes to equipment or assets
Skills and Attributes
* Full UK manual driving licence
* A demonstrable passion for delivering exceptional customer service
* Demonstrable problem-solving and troubleshooting skills
* Ability and drive to create and maintain up-to-date documentation
* Ability to follow complex instructions for unfamiliar tasks
* A positive ‘can-do’ attitude
* Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
* You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
* Enthusiastic and highly motivated
Benefits
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
* Pension Scheme: Employer-matched contributions to help you plan for the future.
* Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
* Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
* Personalised Wellbeing Support: App-based resources and services available 24/7
* Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
* Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
To view full job description please visit our careers page
Data Centre Engineer employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Claranet on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about troubleshooting hardware faults and maintaining uptime. We want to see that passion for problem-solving!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've gone above and beyond for clients in the past. Remember, we value that exceptional service!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows you’re genuinely interested in joining our team at Claranet.
We think you need these skills to ace Data Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Engineer role. Highlight relevant experience and skills that match the job description, like troubleshooting and customer service. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills—show us how you've used them in real situations! Whether it’s problem-solving or maintaining documentation, give examples that demonstrate your abilities. This helps us see you in action!
Keep It Professional: Remember, you’re applying for a professional role. Use clear and concise language in your application. We appreciate a friendly tone, but make sure it’s still polished and reflects your professionalism.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Claranet
✨Know Your Hardware
Familiarise yourself with the types of hardware and equipment you'll be working with. Understand common troubleshooting techniques and be ready to discuss your experience with installation and maintenance. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond to help a client. This will highlight your ability to represent Claranet professionally.
✨Showcase Your Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and your proactive approach to troubleshooting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Data Centre Engineer role. This shows your genuine interest in the position and helps you assess if Claranet is the right fit for you.
