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For Companies At a Glance
- Tasks: Manage hardware lifecycle, troubleshoot issues, and support customer installations.
- Company: Join Claranet, a leading IT business with a focus on customer service.
- Benefits: Enjoy flexible benefits, healthcare coverage, gym discounts, and enhanced annual leave.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Passion for customer service, problem-solving skills, and a full UK driving licence.
- Other info: Join a diverse community committed to inclusion and continuous learning.
The predicted salary is between 28800 - 42000 £ per year.
The Role
Ensure all your application information is up to date and in order before applying for this opportunity.
Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.
As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.
You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.
You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.
Key Responsibilities
* Troubleshooting and repair of hardware faults and the installation of spares or components as required
* Installation and decommission of managed equipment within the Data Centres and external customer sites
* Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
* Accepting and taking ownership of fault escalations from internal teams
* Providing internal and external customers with timely updates on progress of incidents
* Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
* Documentation of Data Centre equipment, service configuration and hardware solutions
* Carry out physical checks and audits as required by the business and its customers
* Update and maintain Claranet databases following all changes to equipment or assets
Skills and Attributes
* Full UK manual driving licence
* A demonstrable passion for delivering exceptional customer service
* Demonstrable problem-solving and troubleshooting skills
* Ability and drive to create and maintain up-to-date documentation
* Ability to follow complex instructions for unfamiliar tasks
* A positive ‘can-do’ attitude
* Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
* You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
* Enthusiastic and highly motivated
Benefits
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
* Pension Scheme: Employer-matched contributions to help you plan for the future.
* Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
* Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
* Personalised Wellbeing Support: App-based resources and services available 24/7
* Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
* Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
About Claranet
Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.
Equal Opportunities Statement
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
To view full job description please visit our careers page
Data Centre Engineer employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer
✨Tip Number 1
Before you even think about applying, make sure your LinkedIn profile is polished and reflects your skills as a Data Centre Engineer. We want to see your experience with hardware troubleshooting and customer service shining through!
✨Tip Number 2
Networking is key! Reach out to current or former Claranet employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral. We love seeing familiar faces!
✨Tip Number 3
Prepare for your interview by brushing up on common technical questions related to data centre operations. We recommend practising your answers out loud to get comfortable explaining your problem-solving process.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Team Claranet!
We think you need these skills to ace Data Centre Engineer
Some tips for your application 🫡
Keep It Up-to-Date: Before you hit that apply button, make sure all your application info is current and accurate. We want to see the best version of you, so double-check those details!
Show Your Passion: Let us know why you're excited about the Data Centre Engineer role! Share your enthusiasm for customer service and problem-solving in your application. We love seeing genuine interest!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Highlight your relevant skills and experiences that align with what we’re looking for. We appreciate a personal touch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Claranet
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to data centre operations. Be prepared to discuss troubleshooting methods, hardware installation, and maintenance procedures. Familiarise yourself with the specific technologies Claranet uses, as this will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role involves interacting with clients, be ready to share examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you resolved issues or improved client satisfaction, as this aligns perfectly with Claranet's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to troubleshoot a hardware fault or manage a critical incident. Practising these responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
Claranet values collaboration, so be prepared to discuss how you've worked effectively within a team. Share instances where you supported colleagues or contributed to group projects, showcasing your ability to work closely with delivery, support, and change teams.
