Data Center Engineer (London Area)
Data Center Engineer (London Area)

Data Center Engineer (London Area)

London Part-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Data Centre team to support and maintain critical hardware and services.
  • Company: Claranet is a leading provider of integrated managed services in the UK.
  • Benefits: Enjoy competitive pay, on-call bonuses, and opportunities for overtime.
  • Why this job: Be part of a dynamic team ensuring 24/7 service for customers while developing your tech skills.
  • Qualifications: 1+ year experience in data centres, strong troubleshooting skills, and a passion for customer service.
  • Other info: Must live within an hour's commute of Docklands or Hoddesdon Data Centres.

The predicted salary is between 36000 - 60000 £ per year.

The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security. This extremely customer focussed team is split between London and Bristol, providing critical on-site support to customers and the business around the clock.

Our Data Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. Our portfolio platforms, infrastructure and data centres are critical to our strategy and ensuring our customers have access 24*7*365. We are seeking a Data Centre Engineer who will be a key contributor to create stable and reliable platforms and ensure that technologies and services are running optimally and maximising synergy and efficiency across the technology landscape.

The Data Centre Engineer is part of the Data Centre Practice department within the Customer Experience and Managed Service. The key objectives will be to:

  • Commit to several dayshifts operating between the hours of 8:00am to 8:00pm Monday to Friday. The dayshifts are rostered on a rotational basis with each engineer working 37.5hrs/week.
  • Form part of an on-call Rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy. Generally, engineers will be expected to cover 1 in every 4 weeks on call.
  • Meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.
  • Review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.

Essential duties and responsibilities include:

  • Troubleshooting and repair of hardware faults and the installation of spares or components as required.
  • You will be based at our Docklands and Hoddesdon Data Centres (must live within 1 hour commute to the data centres- EN11 & E14) with occasional travel to other UK sites when required.
  • Provide hands and eyes services to all Claranet departments and external customers.
  • Installation and decommission of managed equipment within the Data Centres and external customer sites.
  • Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments.
  • Accepting and taking ownership of fault escalations from internal teams.
  • Providing internal and external customers with timely updates on progress of incidents.
  • Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics.
  • Documentation of Data Centre equipment, service configuration and hardware solutions.
  • Carry out physical checks and audits as required by the business and its customers.
  • The management and control of Claranet assets.
  • Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities.
  • Update and maintain Claranet databases following all changes to equipment or assets.

Behavioural competencies include:

  • A positive ‘can-do’ attitude.
  • Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation.
  • You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills.
  • Enthusiastic and highly motivated.
  • Ability to work alone, under own initiative considering the safety of themselves and others at all times.
  • Ability to dynamically assess and reduce/mitigate risk to service and safety.
  • Excellent organisational skills and attention to detail.
  • Full UK manual driving license.

Critical competencies include:

  • At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware.
  • Experience installing and troubleshooting server hardware, components and firmware.
  • Experience installing and physically troubleshooting firewalls, switches and routers.
  • A demonstrable passion for delivering exceptional customer service.
  • Demonstrable problem-solving and troubleshooting skills.
  • Ability and drive to create and maintain up-to-date documentation.
  • Ability to follow complex instructions for unfamiliar tasks.
  • Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments.
  • Copper and fibre cabling – types, installation, termination.
  • Certified Data Centre Technician (CDCT) or equivalent Data Centre qualification.
  • Basic Cisco switching and routing experience.
  • Basic Linux and Windows experience.
  • VMware hypervisor and basic VM management experience.

Data Center Engineer (London Area) employer: Claranet

Claranet is an exceptional employer, offering a dynamic work environment in the heart of London, where our Data Centre Engineers play a pivotal role in delivering top-notch managed services. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive culture that values teamwork and innovation. Our competitive benefits package, including on-call compensation and a commitment to work-life balance, ensures that our engineers thrive both professionally and personally while contributing to our mission of operational excellence.
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Contact Detail:

Claranet Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Data Center Engineer (London Area)

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as server hardware, firewalls, and networking equipment. Having hands-on experience or relevant certifications can set you apart from other candidates.

✨Tip Number 2

Network with current or former employees of Claranet, especially those in the Data Centre team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.

✨Tip Number 3

Prepare to discuss your problem-solving skills and past experiences in troubleshooting hardware issues. Be ready to share specific examples that demonstrate your ability to work under pressure and maintain high standards.

✨Tip Number 4

Showcase your customer service skills during the interview process. Since this role involves direct interaction with clients, emphasising your ability to communicate effectively and maintain professionalism will be crucial.

We think you need these skills to ace Data Center Engineer (London Area)

Troubleshooting and Repair of Hardware Faults
Installation and Decommissioning of Managed Equipment
Routine Maintenance on Server and Network Equipment
Documentation of Data Centre Equipment and Service Configuration
Data Centre Security Management
Excellent Verbal and Written Communication Skills
Customer Service Orientation
Problem-Solving and Troubleshooting Skills
Experience with Copper and Fibre Cabling
Basic Cisco Switching and Routing Experience
Basic Linux and Windows Experience
VMware Hypervisor and Basic VM Management Experience
Ability to Work Under Pressure
Organisational Skills and Attention to Detail
Certified Data Centre Technician (CDCT) or Equivalent Qualification

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in data centre operations, hardware troubleshooting, and customer service. Use keywords from the job description to demonstrate that you meet the essential criteria.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Claranet's mission. Mention specific experiences that showcase your ability to work under pressure and your commitment to customer satisfaction.

Showcase Technical Skills: Clearly outline your technical competencies related to server hardware, networking, and data centre operations. Include any certifications like CDCT and relevant experience with tools and technologies mentioned in the job description.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Claranet

✨Show Your Technical Skills

Be prepared to discuss your experience with server hardware, networking equipment, and troubleshooting techniques. Highlight any specific projects or challenges you've faced in previous roles that demonstrate your technical expertise.

✨Demonstrate Customer Focus

Since the role involves direct interaction with customers, share examples of how you've provided exceptional customer service in the past. Emphasise your ability to communicate effectively and maintain professionalism under pressure.

✨Understand the Company’s Values

Research Claranet's mission and values before the interview. Be ready to explain how your personal values align with theirs, particularly regarding operational excellence and building long-term relationships with customers.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you handle real-life situations. Practice articulating your thought process when troubleshooting issues or managing on-call responsibilities.

Data Center Engineer (London Area)
Claranet
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