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- Tasks: As a Technical Administrator, you'll support project delivery and enhance customer satisfaction.
- Company: Claranet is a dynamic company delivering top-notch cyber security services across various industries.
- Benefits: Enjoy opportunities for remote work, continuous learning, and a collaborative team culture.
- Why this job: Join a fast-paced environment where your contributions directly impact customer relationships and service innovation.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: You'll collaborate with diverse teams and have the chance to develop valuable skills in cyber security.
The predicted salary is between 30000 - 42000 £ per year.
Claranet's Cyber Practice is dynamic and fast-moving, delivering a comprehensive range of professional services and managed services both onsite and remotely. The Cyber Practice consists of highly skilled professionals delivering a myriad of offensive security testing and governance, risk, and compliance (GRC) services in support of Claranet's vision. Taking a customer first approach, Claranet's Cyber Practice prides itself in providing world-class services designed to meet the specific and individual needs of all customers, across all industries.
As a Technical Administrator you will be responsible for communicating with customers across a variety of platforms, coordinating operational activities, data collection and analysis, and updating internal systems to ensure smooth project delivery. Your role in supporting colleagues to achieve company goals, providing excellent customer experience in your interactions, and insight into efficiency opportunities, is vital. Beyond this, you may work with other stakeholders across the wider business in support of Claranet's mission building new and exciting services, enhancing and improving existing service offerings, and delivering additional services within the Cyber Practice function.
Claranet UK's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a Technical Administrator to deliver high-quality services and to contribute to the continued development of our market-leading portfolio, designed to meet the growing and diverse needs of our customers.
The Technical Administrator is part of the Cyber Practice. The key objectives will be to:
- Provide a wide variety of administrative support to ensure effective project delivery
- Target customer satisfaction across all interactions, supporting colleagues in meeting customer and company expectations
- Foster a collaborative knowledge sharing culture between GRC team members
- Pursue continuous improvement in project management and data analysis, driven by a desire to enhance efficiency and effectiveness
- Continuously learn and acquire new skills through various learning opportunities, including internal/external training courses, on-the-job training and shadowing
- Support cross-function engagement to facilitate effective communication and collaboration between relevant stakeholders to help Claranet meet its vision
Essential Duties and Responsibilities:
- Support GRC Team members delivering Cyber Security GRC services
- Perform research as directed by team leader/manager in support of Cyber Security GRC services
- Create and maintain documentation supporting the delivery of Cyber Security GRC services
- Interact professionally with customers across a variety of channels, ensuring timely progression of projects and the ongoing development of longstanding trust-based customer relationships
- Regular management of team mailboxes, requiring timely responses to customer contact
- Conduct customer meetings with regards to advisory information
- Understand technical terms and have a willingness to learn on the job
Teams to collaborate with:
- Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
Behavioural competencies – organisational and behavioural fit:
- Able to represent Claranet confidently and professionally, with experience of regularly interacting with customers with positive outcomes
- Share ideas constructively and work collaboratively with a variety of colleagues
- Self-motivated and able to work in an independent manner, as well as part of a dynamic team
- Consistently delivers on commitments, actively pursues personal growth, and embraces developmental feedback to enhance performance
- Positive, collaborative, and enthusiastic
- Process-driven with analytical approach to responsibilities
- Able to travel to different sites and locations as required
Critical competencies – technical fit:
- Proven ability to successfully provide administrative support for operational teams and managing workload successfully, despite competing priorities
- Experience of conducting data analysis and presenting findings in a way they can be easily understood
- Clear and consistent communication skills across a variety of channels, using these to foster productive and strong working relationships
- Able to work effectively in fast paced environments while maintaining a strong attention to detail
- Demonstrable numeracy and organisational expertise
- Ability to quickly learn and understand new skills and technologies
Desirable competencies:
- Demonstrate technical understanding such as networking, systems administration, virtualisation, telephony
- Knowledge of any regulatory or industry standard frameworks such as ISO 27001 would be advantageous
- Knowledge of Cloud Azure, AWS or GCP desirable
Administrator employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the Cyber Security landscape, especially focusing on Governance, Risk, and Compliance (GRC) services. Understanding the key concepts and terminology will help you communicate effectively with both customers and colleagues during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to handle the dynamic nature of the Technical Administrator position.
✨Tip Number 3
Engage with Claranet's online presence, including their social media and blog posts. This will not only give you insights into their company culture but also provide you with talking points that can impress during your interview.
✨Tip Number 4
Network with current or former employees of Claranet, if possible. They can offer valuable insights into the role and the company, which can help you tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Administrator role. Focus on your administrative support experience, data analysis skills, and any customer service roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Cyber Practice at Claranet. Mention specific examples of how you've successfully supported teams in the past and how you can contribute to their mission of delivering high-quality services.
Showcase Communication Skills: Since the role involves interacting with customers across various platforms, emphasise your communication skills. Provide examples of how you've effectively communicated in previous roles, especially in fast-paced environments.
Highlight Continuous Learning: Claranet values continuous improvement and learning. Mention any relevant training or courses you've completed, and express your willingness to learn new skills, particularly in areas like Cyber Security and data analysis.
How to prepare for a job interview at Claranet
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Administrator. Familiarise yourself with Claranet's Cyber Practice and how it operates, as well as the specific tasks you'll be handling, such as data analysis and customer communication.
✨Showcase Your Communication Skills
Since the role involves interacting with customers across various platforms, be prepared to demonstrate your communication skills. Share examples from your past experiences where you successfully managed customer relationships or resolved issues.
✨Highlight Your Organisational Abilities
The job requires strong organisational skills to manage competing priorities. Be ready to discuss how you've effectively handled multiple tasks in previous roles, and provide specific examples of your process-driven approach.
✨Emphasise Continuous Learning
Claranet values personal growth and continuous improvement. Talk about your willingness to learn new skills and technologies, and mention any relevant training or courses you've completed that relate to the role.
