Claranet is seeking a Shift Engineer to work with the Service Assurance team, reporting to a Shift Leader. You will manage incidents using monitoring outputs, triage alerts, and ensure service is maintained with proactive actions.
Responsibilities include responding to alerts, providing 24-hour coverage for customers, following standard troubleshooting procedures, and updating customers within SLA while keeping detailed ticket histories for each issue.
24/7 Service Assurance Engineer (Incident Response) employer: Claranet
Claranet is an exceptional employer that fosters a collaborative and innovative work culture, ideal for professionals seeking to make a significant impact in the financial services sector. With a strong emphasis on employee growth, Claranet offers extensive training opportunities and career progression paths, ensuring that you can develop your skills while working on cutting-edge network solutions. Located in a vibrant area, the company also provides a supportive environment that values diversity and encourages teamwork, making it a rewarding place to advance your career.
