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- Tasks: Manage hardware in data centres and support customer installations with a focus on uptime.
- Company: Join Claranet, a leading IT business with a customer-first approach.
- Benefits: Enjoy flexible benefits, healthcare, gym discounts, and generous annual leave.
- Why this job: Be the face of Claranet, ensuring top-notch service and security in tech.
- Qualifications: Passion for customer service, problem-solving skills, and a UK driving licence.
- Other info: Join a diverse team committed to community support and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.
As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.
You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.
Key Responsibilities- Troubleshooting and repair of hardware faults and the installation of spares or components as required
- Installation and decommission of managed equipment within the Data Centres and external customer sites
- Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
- Accepting and taking ownership of fault escalations from internal teams
- Providing internal and external customers with timely updates on progress of incidents
- Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
- Documentation of Data Centre equipment, service configuration and hardware solutions
- Carry out physical checks and audits as required by the business and its customers
- Update and maintain Claranet databases following all changes to equipment or assets
- Full UK manual driving licence
- A demonstrable passion for delivering exceptional customer service
- Demonstrable problem-solving and troubleshooting skills
- Ability and drive to create and maintain up-to-date documentation
- Ability to follow complex instructions for unfamiliar tasks
- A positive ‘can-do’ attitude
- Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
- You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
- Enthusiastic and highly motivated
At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:
- Pension Scheme: Employer-matched contributions to help you plan for the future.
- Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
- Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
- Personalised Wellbeing Support: App-based resources and services available 24/7
- Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
- Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.
What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.
We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.
Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you!
Data Centre Engineer in Hoddesdon employer: Claranet Limited
Contact Detail:
Claranet Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to current Data Centre Engineers or professionals in the field on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved hardware issues in the past. We love seeing that problem-solving mindset!
✨Tip Number 3
Show off your customer service skills! Think of times when you went above and beyond for a client. Claranet values exceptional service, so make sure to highlight your experiences during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Team Claranet!
We think you need these skills to ace Data Centre Engineer in Hoddesdon
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention specific experiences that highlight your passion for delivering exceptional customer service and problem-solving skills. This will help us understand how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t hold back on relevant experiences!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will make it easier for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Claranet Limited
✨Know Your Tech
Brush up on your technical knowledge related to data centre operations. Be prepared to discuss hardware troubleshooting, installation processes, and maintenance routines. Showing that you understand the lifecycle of managed hardware will impress the interviewers.
✨Customer Service Focus
Since this role involves direct interaction with clients, highlight your customer service skills. Share examples of how you've successfully resolved issues for customers in the past. This will demonstrate your ability to maintain a professional image while delivering exceptional service.
✨Documentation Skills Matter
Emphasise your ability to create and maintain accurate documentation. Discuss any experience you have with updating records or managing databases, as this is crucial for the role. Being detail-oriented can set you apart from other candidates.
✨Stay Calm Under Pressure
Prepare to discuss how you handle high-pressure situations. The role requires effective prioritisation and risk mitigation, so share specific examples where you've successfully navigated challenges while maintaining high standards. A positive attitude goes a long way!
