Position Summary
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As an SMB Account Manager at Claranet, you’ll play a pivotal role in helping customers modernise their businesses through technology. You’ll take ownership of a large and diverse portfolio of SMB customers, building trusted relationships, renewing long term partnerships, and uncovering opportunities to grow accounts through additional services and solutions.
Your customer base will be a mix of customer, with predominantly Cybersecurity or Network solutions. A key part of the role will be identifying the different routes to cross sell our portfolio and grow these accounts.
This is a fast paced, customer centric role that blends renewals, inbound sales, and consultative account management. You’ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet’s portfolio, while developing your own commercial skills in a supportive, collaborative sales environment.
If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career.
Objectives & Key Results
- Outbound Sales
- Drive campaigns in our Security portfolio to deliver growth in our strategic focus areas
- Engage in cross sell campaigns from the wider portfolio
- Renewals Management
- Manage customer renewals from initial engagement through to closure
- Ensure timely engagement with repeat Cyber customers to win and retain their business
- Identify upsell opportunities during the renewal process and promote higher-tier services or additional products
- Inbound Sales
- Handle inbound customer enquiries, quality needs and convert them into sales opportunities
- Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success
- Customer Engagement & Support
- Leverage internal support teams, including customer service and solution architects, to address customer xsabvtc issues and build tailored solutions
- Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate
- Undertake specific product or service campaigns (e.g. PSTN switch-off replacements)
- Product & System Knowledge
- Maintain an up-to-date understanding of the company’s products and services
- Match customer needs with suitable offerings, clearly articulating benefits and value
- Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems
Behavioural Competencies – Organisational & Behavioural Fit
- Customer-centric ...
SMB Account Manager employer: Claranet Limited Careers
As a leading employer in the cybersecurity sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our SOC Automation Engineers to thrive. Located in a vibrant tech hub, we offer competitive benefits, continuous professional development opportunities, and a commitment to work-life balance, ensuring our employees can grow their careers while making a meaningful impact in enhancing security for our clients.
