At a Glance
- Tasks: Lead a dynamic team to deliver top-notch technical solutions and manage customer change requests.
- Company: Join Claranet, a leader in integrated managed services with a focus on customer relationships.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work culture.
- Other info: Flexible environment that encourages creativity and personal development.
- Why this job: Make a real impact by empowering your team and driving innovative change for customers.
- Qualifications: Proven leadership skills and experience in technical change management are essential.
The predicted salary is between 54000 - 66000 £ per year.
Position Summary
The Technical Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet's portfolio.
This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers.
The Network Team Lead is accountable for resourcing and prioritising workloads within the Technical Solutions Change Team, whilst enabling strong customer outcomes and KPI achievement across the function.
Approximately six Technical Solutions Change Engineers will report into this role.
Role Mission
Claranet's strategy is built around creating long-term, trusted customer relationships through the delivery of market-leading integrated managed services.
We are seeking a Network Team Lead to lead and manage the Technical Solutions Change Team, ensuring a seamless technical experience for customers and driving the development and implementation of customer-focused change and governance processes.
- Objectives & Key Results
- Protect and promote Claranet's autonomous culture within the Technical Solutions Change Team, empowering engineers and supporting their ongoing development.
- Enable Technical Solutions Change Engineers to effectively prioritise workloads and successfully deliver diverse change and governance activities.
- Lead, mentor and develop the team to ensure technical skills and knowledge remain aligned with business objectives.
Key Responsibilities
- Team Leadership & Service Delivery
- Lead, coordinate, develop and manage a team of Technical Solutions Change Engineers, ensuring high-quality and timely delivery of work.
- Operate as a player-coach, leading by example through both technical expertise and strong leadership skills.
- Drive Technical Solutions Change initiatives and technical configuration activities using recognised change management best practices.
- Develop and implement change management policies, procedures and governance frameworks.
- Ensure customer change requests are delivered efficiently and effectively in line with contractual commitments.
- People Leadership
- Manage daily team performance and activity, ensuring team members are appropriately trained, experienced and supported in their development.
- Lead, coach and mentor direct reports, providing inspirational and forward-thinking leadership.
- Build strong working relationships with senior stakeholders across the business.
- Candidate Profile
- Behavioural Competencies
- Flexible and creative with the confidence to take calculated risks.
- Able to learn quickly and adapt to changing environments.
- Self-motivated and capable of performing under pressure.
- Comfortable managing conflict and challenges in an open and constructive manner.
- Technical Competencies
- Strong organisational skills with the ability to delegate, prioritise and manage multiple activities simultaneously.
- Demonstrable experience in technical change management, particularly the delivery of in-life customer change within a managed services environment.
- Proven leadership capability with experience motivating and empowering teams.
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts clearly.
- Strong analytical and troubleshooting capabilities with the ability to investigate and resolve complex customer issues.
- Technical Knowledge
The successful candidate will have a strong understanding of MSP, Cloud, Network and Communications technologies, including:
- Firewalls: Fortinet, Barracuda, Watchguard
- Networking: Cisco, Dray Tek, Meraki – MPLS, WAN & SD-WAN concepts
- Traffic Management: F5, Netscaler, Azure Load Balancing
- Communications: IP Telephony, Teams Voice, O365, Exchange & Mail Security
- Hosting: Windows & Linux OS fundamentals
- Systems, Hyperscalars and Platforms: Azure, Meraki, Dray Tek ACS, Forti Manager, Ivanti Connect Secure
- Good understanding of IT Service Management Principles
Network Team Lead in Gloucester employer: Claranet Limited Careers
As a leading employer in the cybersecurity sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our SOC Automation Engineers to thrive. Located in a vibrant tech hub, we offer competitive benefits, continuous professional development opportunities, and a commitment to work-life balance, ensuring our employees can grow their careers while making a meaningful impact in enhancing security for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Network Team Lead in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Claranet Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Claranet Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Claranet Limited Careers!
✨Direct Apply to Claranet Limited Careers
Let's not forget to apply directly through the Claranet Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Team Lead in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Claranet Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Claranet Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Claranet Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
