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- Tasks: Support income recovery by managing tenant arrears and providing administrative assistance.
- Company: Clanmil is dedicated to providing quality homes for people in Northern Ireland.
- Benefits: Enjoy generous leave, pension contributions, and an award-winning work-life balance.
- Why this job: Join a vibrant team making a real impact in the community through housing.
- Qualifications: Must have 18 months of admin experience and knowledge of Microsoft Office.
- Other info: Apply by 18th February 2025 at 11:59pm through your ESS.
The predicted salary is between 30758 - 34701 £ per year.
At Clanmil, we believe that housing is about people. We have way in the last 40+ years, with almost 5,900 properties and are ambitious to continue to grow and provide great homes. Can you help us do that? INCOME RECOVERY OFFICER Northern Whig House, Belfast 37hrs per week Salary £30,758 – £34,701 per annum (Fixed Term 1 Year) A bit about the role At Clanmil, we are here to provide homes for people to live well. As Income Recovery Officer, you will play an essential support role to help us achieve this. You will provide friendly and pro-active administrative support in your department. Using your organisation skills, you will make sure an efficient and accurate service is provided. On a day-to-day basis you will provide an efficient administration service for current/past tenant arrears and credits at all stages of the process for Clanmil. A bit about you You will have a minimum of 18 months administration experience in a busy office environment. busy office environment and a working knowledge of Microsoft Office to include Word, Excel and Outlook. Experience in front line customer service to include dealing with customer enquiries and experience of debt / arrears recovery or credit control What we offer: We strongly believe in our purpose and by joining our growing and vibrant company. In return, we offer a fantastic rewards package from generous annual leave, pension contributions and an award-winning work-life balance package which we are happy to tell you about. Want to apply? Great, all you need to do apply through your ESS. Closing date: 18th February 2025 at 11:59pm.
Income Recovery Officer employer: Clanmil Housing
Contact Detail:
Clanmil Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarize yourself with Clanmil's mission and values. Understanding how they prioritize housing for people will help you align your responses during the interview, showcasing your commitment to their goals.
✨Tip Number 2
Brush up on your knowledge of debt recovery processes and customer service best practices. Being able to discuss specific strategies you've used in past roles can demonstrate your expertise and readiness for the Income Recovery Officer position.
✨Tip Number 3
Prepare examples from your previous administrative experience that highlight your organizational skills. Be ready to explain how you managed multiple tasks efficiently, as this is crucial for providing the accurate service required in this role.
✨Tip Number 4
Network with current or former employees of Clanmil if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Recovery Officer position. Understand the key responsibilities and required skills, such as administration experience and knowledge of Microsoft Office.
Tailor Your CV: Customize your CV to highlight relevant experience in administration and customer service. Make sure to include specific examples of how you've dealt with debt recovery or credit control in previous roles.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for helping people and your understanding of Clanmil's mission. Mention your administrative skills and how they align with the role of Income Recovery Officer.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for this role.
How to prepare for a job interview at Clanmil Housing
✨Show Your Administrative Skills
Since the role requires strong administrative support, be prepared to discuss your previous experience in busy office environments. Highlight specific examples where your organizational skills made a difference.
✨Demonstrate Customer Service Experience
As the position involves dealing with customer inquiries, share instances where you successfully handled challenging customer situations. This will showcase your ability to provide friendly and proactive service.
✨Familiarize Yourself with Debt Recovery Processes
Understanding debt and arrears recovery is crucial for this role. Brush up on relevant processes and be ready to discuss any experience you have in this area, as it will show your preparedness for the job.
✨Be Ready to Discuss Microsoft Office Proficiency
Since the job requires knowledge of Microsoft Office, particularly Word, Excel, and Outlook, be prepared to talk about how you've used these tools in your previous roles. Mention any specific tasks or projects that highlight your proficiency.
