Job details
Job reference: REQ0579
Date posted: 21/10/2026
Application closing date: 03/11/2026
Position: Customer Service Advisor
Job category/type: Blank Customer Service Advisor
Hours: 37 hours per week
Basis: Full time
Location: Belfast, Head Office, Belfast City Centre
Salary: £27,724.84 - £29,856.62 per annum
Contractual hours: 37
Package: In return, we offer a fantastic rewards package from generous annual leave, pensioncontributions and an award winning work-life balance package which we are happy to tell you about.
About the role
As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible.
About you
You're passionate about delivering excellent customer service and helping people overcome challenges. Organised, resilient and approachable, you're confident building trusted relationships and adapting to changing priorities in a busy environment. One years' experience of dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail etc, will help you succeed in this role.
What we offer
At Clanmil, you'll do interesting, rewarding work and your contribution will matter. We'll support you to learn and progress, and you'll enjoy great benefits including.
- 33 days' annual leave
- birthday leave
- a generous occupational pension
- health plan
- flexible or hybrid working for many roles
Additional Information
Closing date: 11:59pm 3rd November 2026
Interview date: w/c 11th November 2026
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Customer Service Advisor Tlnt1_Ni employer: Clanmil Housing Association
At Clanmil, we pride ourselves on being a people-focused employer, dedicated to creating a supportive and inclusive work environment. Our Tenancy Support Co-Ordinator role at Caffrey Hub in West Belfast offers not only competitive salaries and generous benefits but also a strong commitment to employee growth and community engagement. Join us to make a meaningful impact while enjoying a fantastic work-life balance and the opportunity to develop your career in a vibrant and ambitious organisation.
Contact Details:
Clanmil Housing Association Recruitment Team
