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- Tasks: Provide top-notch IT support and troubleshoot issues for a family-owned construction company.
- Company: Join a friendly, family-run construction firm with a supportive work culture.
- Benefits: Enjoy a competitive salary, pension plan, and exclusive employee discounts.
- Why this job: Make a difference by helping others with their tech challenges in a dynamic environment.
- Qualifications: Strong customer service skills and experience with IT systems like Windows and Active Directory.
- Other info: Flexible rota-based hours with opportunities for growth in your IT career.
The predicted salary is between 30000 - 42000 £ per year.
A family-owned construction company in the UK is seeking an IT Service Desk professional. The role involves providing technical support through various channels, diagnosing issues, and maintaining service standards.
Candidate must have:
- Strong customer service skills
- Experience in similar roles
- Knowledge of IT systems including Windows and Active Directory
Additional benefits include a competitive salary, pension, and an employee discount programme. Hours are on a rota basis, amounting to 37.5 hours per week.
Service Desk Analyst: Hybrid IT Support Specialist in Harefield employer: Clancy
Contact Detail:
Clancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst: Hybrid IT Support Specialist in Harefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific issues with Windows or Active Directory. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Desk Analyst: Hybrid IT Support Specialist in Harefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role of a Service Desk Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our family-owned company. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Don’t forget to mention your knowledge of IT systems like Windows and Active Directory. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Clancy
✨Know Your IT Stuff
Make sure you brush up on your knowledge of Windows and Active Directory. Be ready to discuss how you've used these systems in previous roles, as well as any troubleshooting techniques you've mastered. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Prepare to share specific situations where you resolved issues effectively and kept customers happy. This will highlight your strong customer service skills.
✨Practice Common Scenarios
Anticipate common technical issues that might come up in the role and practice how you would diagnose and resolve them. This could include anything from software installation problems to network connectivity issues. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows that you're genuinely interested in the role and helps you gauge if it's the right fit for you.
