At a Glance
- Tasks: Support customers and manage enquiries while delivering major engineering projects.
- Company: Join a friendly team focused on excellent customer service.
- Benefits: Competitive salary, healthcare, holiday allowance, and employee discounts.
- Other info: Flexible working with opportunities for career growth and community involvement.
- Why this job: Make a real difference in customer experience and community engagement.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We are easy to do business with!
That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers.
We have an opportunity for a Customer Liaison Officer to join our team.
This is a key role within our customer operations team, acting as the link between our operational teams and customers while supporting the delivery of major engineering projects across the South East Water network.
You'll help ensure customers are kept informed throughout planned and reactive works, managing enquiries, resolving issues and delivering a positive customer experience from start to finish.
- Here are some of the activities you will be involved in…
- Responding to customer enquiries across a range of communication channels, including telephone and email.
- Keeping customers updated on the progress of works, including any changes or delays.
- Managing customer concerns and complaints with empathy and professionalism.
- Liaising with operational teams to provide accurate and timely updates.
- Recording customer interactions and maintaining accurate records on internal systems.
- Collecting and analysing customer feedback and performance information.
- Working closely with colleagues to deliver a consistent, high-quality customer experience.
- Supporting the successful delivery of planned and reactive engineering projects.
- Undertaking site visits to liaise face‑to‑face with residents, businesses and other stakeholders.
- Identifying and supporting Social Value initiatives, including school visits and community presentations.
- Attending local council meetings and customer drop‑in sessions.
- Working closely with the Client Team to identify opportunities to enhance the customer experience.
- We would love to hear from you if…
You have excellent communication skills and enjoy building positive relationships with customers, colleagues and stakeholders.
You remain calm under pressure, are confident managing challenging conversations and have a proactive approach to resolving issues.
Additionally, you’ll be self‑motivated, well organised and able to manage multiple priorities, with confidence using a range of IT systems, including Google Docs, Sheets and Slides.
Experience within the utilities, construction, repairs and maintenance, housing or customer service sectors would be beneficial, although not essential.
A full UK driving licence is essential due to the nature of the role.
You'll also be comfortable working independently where required and have the flexibility to attend occasional evening meetings, including local council meetings and community engagement events.
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum are offered, as well as perks including Clancy Xtras, our employee benefits programme with discounts for numerous well‑known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle‑to‑work scheme and an Employee Assistance Programme.
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Customer Liaison Officer in Dartford employer: Clancy
Clancy is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within the Power Engineering team. With a focus on employee growth, you will have the opportunity to mentor junior engineers while leading complex design projects, all within a supportive environment that values flexibility and work-life balance. Located in a vibrant area, Clancy provides competitive salaries and unique benefits that make it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clancy:Your cover letter is your chance to shine! Tell us why you want to work at Clancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clancy!
How to prepare for a job interview at Clancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
