At a Glance
- Tasks: Lead a high-performing team to enhance customer experience and operational efficiency.
- Company: Join Clancy, a family-owned construction business dedicated to making life better for everyone.
- Benefits: Enjoy competitive salary, healthcare, generous holiday allowance, and exclusive employee discounts.
- Other info: We value diversity and are committed to creating an inclusive workplace for all.
- Why this job: Make a real impact by improving services and leading change in a dynamic environment.
- Qualifications: Proven leadership in customer service or operations, with strong decision-making and coaching skills.
The predicted salary is between 50000 - 60000 £ per year.
We Do What We Say and We Care. That’s why we need people like you who enjoy improving the way things are done, working with teams and turning new ideas into practical solutions that make a real difference. We have an exciting opportunity for an experienced Operations Manager to join the IMRDS Alliance at Clancy, supporting Anglian Water. This is a key leadership role where you will help shape operational performance, improve customer experience, and lead a high performing team through change and continuous improvement.
The Role
- As a member of the IMA Senior Management Team, you will lead the Operational Management Centre, ensuring the delivery of a safe, efficient and customer focused service.
- You will oversee appointment management, scheduling, non-household customer contact, outbound communications, and workforce planning, ensuring strong operational performance and positive customer outcomes.
Here are some of the activities you will be involved with…
- Lead the Operational Management Centre, ensuring safe, efficient and effective day to day operations.
- Oversee appointment scheduling and workforce planning across IMA, ensuring delivery aligns with customer needs, service targets and business priorities.
- Manage resources and budgets effectively to deliver strong operational performance and value for money.
- Drive delivery of key customer service and business performance measures.
- Lead continuous improvement activity to enhance performance, customer experience and operational efficiency.
- Work collaboratively with internal teams to simplify and improve metering office services across enquiries, leaks, complaints and related customer interactions.
- Develop and improve team structures, processes and systems to support current and future operational needs.
- Lead, coach and develop managers and teams, building a high performing culture focused on accountability and engagement.
- Build and maintain strong stakeholder relationships, influencing outcomes and ensuring effective delivery.
We would love to hear from you if…
- You are an experienced operational leader with a strong track record of managing customer service or operational teams in fast paced, complex and regulated environments.
- Educated to degree level or with equivalent experience, you are driven by delivering excellent outcomes for customers, colleagues and the business.
- You make confident, well reasoned decisions, combining sound judgement with commercial awareness to improve performance, solve problems and drive change.
- You are skilled in performance management and coaching, and take pride in developing people and enabling teams to achieve their full potential.
- With strong communication and negotiation skills, you can influence a wide range of stakeholders, including senior leaders and external partners, translating strategic priorities into clear actions and measurable outcomes.
- You bring a solid understanding of metering processes, alongside experience of financial management, budgeting and delivering value for money.
- You are also highly IT literate, with experience of systems such as SAP and Oracle.
- Above all, you are a collaborative and trusted leader who champions continuous improvement, develops others and delivers lasting impact through accountability, innovation and teamwork, consistently raising standards and improving outcomes across the operation.
Our Company
Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Services Manager in Huntingdon employer: Clancy Group
Clancy is an exceptional employer that prioritises the well-being and development of its employees while making a significant impact on communities by providing essential services. With a strong focus on continuous improvement, a supportive work culture, and a commitment to inclusivity, Clancy offers competitive benefits including a generous holiday allowance, healthcare, and an employee perks programme. Joining Clancy means being part of a family-owned business that values innovation, accountability, and teamwork, ensuring that you can thrive both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Clancy is all about making life better, so think about how your experience aligns with their mission and be ready to share examples of how you've improved operations in the past.
✨Tip Number 3
Practice your pitch! You want to come across as confident and capable. Rehearse how you’d explain your leadership style and how you’ve driven change in previous roles. Remember, they’re looking for someone who can lead a high-performing team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we promise to get back to you within two weeks, so you won’t be left hanging.
We think you need these skills to ace Services Manager in Huntingdon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about improving operations and delivering excellent customer service. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Services Manager position. Highlight your experience in operational management and customer service, and don’t forget to mention any relevant skills like budgeting or performance management. We love seeing how your background aligns with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what really matters – your achievements and how they relate to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Clancy!
How to prepare for a job interview at Clancy Group
✨Know the Company Inside Out
Before your interview, take some time to research Clancy and its values. Understand their commitment to customer service and continuous improvement. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Services Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare specific examples from your past experiences where you've successfully managed teams, improved performance, or driven change. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about scenarios related to operational management, customer service challenges, or budget management. Be ready to discuss how you would handle these situations effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's future goals, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
