At a Glance
- Tasks: Upgrade water meters and help customers understand their new smart tech.
- Company: Join Clancy, a family-owned business dedicated to sustainability and community.
- Benefits: Competitive salary, healthcare, 22 days holiday, and discounts at popular retailers.
- Other info: Enjoy outdoor work with provided training and high-quality PPE.
- Why this job: Make a real difference in the environment while kickstarting your career.
- Qualifications: No experience needed; just a great work ethic and willingness to learn.
The predicted salary is between 20790 - 25410 £ per year.
We care about the environment and if you do too, we’ll have a lot in common. We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking water to 4.3 million people. As water resources are being squeezed, we’re also helping them to take proactive steps to ‘love every drop, every day’ and to ‘save every drop, every day’. This is where you come in.
As a Smart Water Meter Technician, you will be upgrading existing meters to one of our new smart meters, so people can see how and when their water is being used. Since the first meters were installed in 2020, they have helped Anglian Water customers to find and resolve over 100,000 leaks at their properties. To do this, you will use the latest tech to upgrade and link the new smart meter to the closest mast, then explain to your customer how their new smart meter works.
If you can drive, are happy working outdoors, are physically fit and have great customer service skills, we would love to hear from you! We are focused on recruiting colleagues based on their potential. It doesn’t matter about previous work experience, as we’ll teach you everything you need to know – a great work ethic and a willingness to learn is more important to us.
What do you get in return? In addition to the salary and benefits, you will be given a van and fuel card and we’ll provide you with plenty of training. Most activities will be outdoors so you will be provided with high quality PPE to protect you from the elements. This is a brilliant role to kick start your career in the water industry.
Please note the hours for this role: (spring/summer) 8 months - 07:30 – 17:30 and (autumn/winter) 4 months – 07:30 – 16:00.
Our Company: Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next: You apply, and we respond within two weeks. If you don’t receive feedback within that timescale, please don’t be afraid to chase us.
Benefits: In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 22 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
Customer Service Technician in Grantham employer: Clancy Group
Clancy is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a family-owned construction business, we provide competitive salaries, comprehensive benefits including healthcare and generous holiday allowances, and unique perks like our Clancy Xtras employee benefits programme. Working across beautiful Cornwall, you'll have the opportunity to lead impactful projects while fostering strong relationships with clients and local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Technician in Grantham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clancy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clancy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Technician in Grantham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clancy Group:Your cover letter is your chance to shine! Tell us why you want to work at Clancy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clancy Group!
How to prepare for a job interview at Clancy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
