At a Glance
- Tasks: Be the friendly face connecting customers and teams on exciting infrastructure projects.
- Company: Join Clancy, a family-owned construction business making life better for everyone.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and exclusive discounts.
- Other info: Flexible hours and travel required; we value diversity and inclusivity.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer liaison or community relations is a plus.
The predicted salary is between 42750 - 52250 £ per year.
We are easy to do business with!
That's why we need people like you; approachable, proactive and passionate about delivering an excellent customer experience.
We have an exciting opportunity for a Customer Liaison Manager to join our team supporting our Southern Water contract.
This is a key role, acting as the link between our operational teams, Southern Water, customers and local communities to ensure clear communication throughout the delivery of major infrastructure projects.
You'll take ownership of customer engagement activities across multiple projects, helping to build positive relationships, minimise disruption and ensure customers remain informed from the start of a project through to completion.
Here are some of the activities you will be involved in...
- Acting as the main point of contact for customers, stakeholders and Southern Water throughout the delivery of planned and reactive works.
- Developing and delivering customer communication plans for major engineering projects.
- Managing complex customer enquiries and complaints, ensuring issues are resolved professionally and in a timely manner.
- Building positive relationships with residents, businesses, local authorities and community groups.
- Working closely with Operational, Project and Client Teams to provide accurate updates on programme changes, delays and project milestones.
- Undertaking regular site visits to engage directly with customers and stakeholders.
- Attending customer drop-in events, community meetings and local authority meetings where required.
- Identifying and delivering Social Value opportunities, including supporting schools, community groups and local initiatives.
- Monitoring customer satisfaction, analysing feedback and identifying opportunities to improve the customer journey.
- Supporting the continuous improvement of customer engagement processes and sharing best practice across the contract.
- Maintaining accurate customer records and producing reports for both Clancy and Southern Water.
We would love to hear from you if...
You'll have previous experience in a customer liaison, stakeholder engagement or community relations role, ideally within utilities, infrastructure, construction or a similar operational environment.
Experience working on behalf of a client such as Southern Water, Thames Water or another utility provider would be highly advantageous.
You'll be confident building relationships with a wide range of stakeholders and comfortable managing sensitive or challenging conversations with professionalism and empathy.
Strong communication, organisation and IT skills are essential, along with the ability to manage multiple priorities across a number of live projects.
We're looking for someone who enjoys taking ownership, works well independently and is equally comfortable collaborating with operational teams, clients and customers.
A full UK driving licence is essential, as the role involves regular travel, including site visits, customer meetings and community engagement events.
Flexibility to attend occasional evening meetings will also be required.
Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families.
We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)!
If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all our employees.
If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Customer Liaison Manager in Andover employer: Clancy Group
Clancy is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, comprehensive benefits, and a supportive work culture. As a family-owned construction business, we foster strong relationships within our teams and with clients, ensuring a collaborative environment where safety and quality are paramount. With opportunities for professional growth and a commitment to inclusivity, Clancy is dedicated to making life better for everyone while delivering essential infrastructure across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Manager in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Clancy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Clancy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Manager in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Clancy Group:Your cover letter is your chance to shine! Tell us why you want to work at Clancy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Clancy Group!
How to prepare for a job interview at Clancy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
