Store Manager in Scotland

Join the team. Drive Sales. Be the Most You! At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast‑paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Sales and Profit: Infuse your passion for Claire's products into achieving retail store targets, fostering growth, and spreading the joy of self‑expression; implement strategies and promotions to drive traffic and increase sales.
• Memorable Shopping Experiences: Infuse every customer's interaction with Claire's positivity and inclusivity. Shopping at Claire's is about finding pieces that reflect their unique personality and celebrating who they are.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers—conducting piercings, educating on aftercare, maintaining a sterile environment, and addressing questions and concerns throughout the process.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities, you ensure that every aspect of store operations reflects the fun and joy that defines Claire's.
• Team Leadership: Recruit, train, manage, and provide direction and development to your team. Foster a culture of collaboration, motivation, and accountability to drive results and ensure team members are continually challenged and achieving their full potential.
• Brand Representation: Showcase Claire's products and services with enthusiasm and offer fashion‑related tips and advice. Ensure your store is well‑merchandised reflecting the latest trends and maximizing sales opportunities.

About You

• Sales‑Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
• Customer‑Centric Approach: You're passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale.
• Ability to Work Independently: You're self‑motivated, organized, and can take charge when needed.

Job Requirements

• Conduct piercings with patience and empathy, especially with young or anxious customers.
• Proficient in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent; 1–2 years retail management experience.
• Stand during scheduled shifts and maneuver 11–35 kg (25–75 lbs).
• Bend, stoop, extended reaching, climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• Passionate about providing customers with opportunities to express themselves freely every day.
• Energized by interacting with customers and strive to provide excellent service throughout their visit.
• Inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self‑expression.
• Strong verbal and written communication skills to effectively interact with customers, employees, and management.
• Possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• Driven team leader with a positive attitude and willingness to learn.
• Self‑motivated and organized; may require working alone at times.
• Passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• Can create a curated fashion look with product during your shift.

Perks and Benefits

• Full‑time employees eligible for benefits: Medical, Dental, Vision, Employee Assistance Program, Life Insurance.
• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.

Candidate Journey

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face‑to‑face interview in one of our stores.

Equal Opportunity

Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.