Retail Supervisor - ilford

Part‑Time Manager Opportunity

Join the team. Drive Sales. Be the Most You!

At Claire’s, we’re all about self‑expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast‑paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Own the Sales Game: Crush sales goals by delivering next‑level customer experiences, upselling must‑have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers—conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta‑worthy store with perfect displays, organized inventory, and easy‑to‑shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high‑energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire’s products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire’s.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment.

About You

• Sales‑Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
• Customer‑First Mentality: You get people, and you love making them feel confident and empowered.
• Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales‑driving responsibility.
• Ready to Hustle: You’re organized, self‑motivated, and always looking for ways to level up.

Job Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You have completed some high school and have at least one year of retail management experience.
• You can stand during scheduled shifts and maneuver 11‑35kg (25‑75lbs).
• You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self‑expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team player with a positive attitude and willingness to learn.
• You are self‑motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Perks and Benefits

• Epic Employee Discount: Score the latest accessories at an amazing discount!
• Career Glow‑Up: Real opportunities for promotions and career growth.
• Fun, Fast‑Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.

Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face‑to‑face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self‑expression, while also giving us a chance to get to know you better.

Claire’s is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.