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- Tasks: Support retail teams across multiple locations to maximise sales and improve operations.
- Company: Claire House, a charity making a real difference in local communities.
- Benefits: Competitive salary, ongoing learning, and a supportive team culture.
- Other info: Flexible travel across Liverpool, North Wales, and Cheshire for a varied role.
- Why this job: Join us to make a meaningful impact on children and families while developing your career.
- Qualifications: Experience in multi-site retail and strong organisational skills.
The predicted salary is between 32500 - 32500 £ per year.
We’re Hiring! Business Support Manager – Retail (Multi-Site) covering Liverpool, North Wales & Cheshire. Field-based across our Claire House shop network. Full-time | Permanent. Salary: £32,500 per annum.
Are you an organised, people-focused retail professional who excels at supporting teams to perform at their best? Do you enjoy working across multiple locations, spotting opportunities and helping turn strategy into action? Claire House is looking for a proactive Business Support Manager to play a key role in the success of our charity retail operation.
Claire House Children’s Hospice is much more than a name on the high street - it’s a lifeline for families across our region. Our shops are essential to generating income and strengthening our presence in local communities. We’re now looking for an experienced retail professional to support our shop network across Liverpool, North Wales and Cheshire, working closely with our Business Development Manager to deliver real, measurable impact.
What you’ll do:
- Provide hands‑on operational and performance support across a portfolio of Claire House shops
- Work closely with the Business Development Manager to implement retail strategies and improvement plans
- Support shop managers and teams to maximise sales, profitability and standards
- Help identify opportunities for growth, efficiency and innovation across the shop network
- Contribute to delivering a consistently excellent customer experience
- Support compliance with legal requirements, health & safety, and operational procedures
- Act as a dependable link between shop teams and the wider retail management function
Who we’re looking for:
You’re a collaborative and adaptable retail professional who enjoys enabling others to succeed. You bring experience from a multi-site retail environment - whether commercial or charity retail - and thrive in a role that balances structure with variety. You’ll have:
- Strong organisational and problem‑solving skills
- Confidence supporting and coaching managers and teams
- A good understanding of retail operations and performance drivers
- A commercial mindset aligned with community-focused values
- Flexibility to travel regularly across Liverpool, North Wales and Cheshire
What you’ll get:
- A competitive salary of £32,500 per annum
- The opportunity to make a meaningful difference to children and families
- A supportive, values-led team culture
- Ongoing learning and development opportunities
- A varied, rewarding role supporting retail success on the ground
Apply now to help support a retail operation that truly changes lives. Claire House – More than just a shop. A lifeline.
Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here. Completed applications should be emailed to jobs@clairehouse.org.uk. Only shortlisted candidates will be contacted for interviews. This organisation's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.
Business Support Manager in Liverpool employer: Claire House Children's Hospice
Contact Detail:
Claire House Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience in multi-site operations. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for interviews by researching Claire House and its mission. Show us that you’re not just interested in the role but also passionate about making a difference in the community. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve successfully tackled challenges in retail. We love hearing about how you’ve turned strategy into action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Claire House.
We think you need these skills to ace Business Support Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Manager role. Highlight your experience in multi-site retail and how you've supported teams in the past. We want to see how you can bring your unique skills to our charity!
Showcase Your People Skills: Since this role is all about supporting and coaching teams, don’t forget to mention specific examples of how you've helped others succeed. We love seeing those collaborative vibes in your application!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Claire House Children's Hospice
✨Know the Organisation Inside Out
Before your interview, take some time to research Claire House and its mission. Understand their values and how they operate within the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Multi-Site Experience
Since this role involves supporting multiple locations, be ready to discuss your experience in a multi-site retail environment. Prepare specific examples of how you've successfully managed operations across different sites and the impact it had on performance.
✨Demonstrate Your Coaching Skills
As a Business Support Manager, you'll be expected to support and coach shop managers and teams. Think of instances where you've helped others improve their performance or resolve issues. Highlight your approach to mentoring and how it led to positive outcomes.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the challenges the shops currently face or how success is measured in this role. This shows you're proactive and genuinely interested in contributing to their success.