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- Tasks: Provide technical support for claims, ensuring quality and fraud management.
- Company: Join ClaimSorted, an innovative InsurTech backed by top investors like Y Combinator.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and growth.
- Other info: Ideal for those passionate about customer service and teamwork.
- Why this job: Be part of a cutting-edge team shaping the future of insurance claims.
- Qualifications: 5+ years in insurance claims with experience in fraud, complaints, or quality assurance.
The predicted salary is between 36000 - 60000 £ per year.
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls.
- Quality assurance feedback and coaching delivery to claim handlers.
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control.
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters.
- Responding accurately to technical referrals from claims handlers.
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation.
- Provide continuous process improvement reviews and support.
Skills and Experience required:
- Minimum of 5 years experience in insurance claims.
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty.
- Experience of investigating and managing potentially fraudulent claims.
- Experience investigating and managing complaints.
- Experience in quality assurance of claims, including payment controls.
- Strong verbal and written communication skills.
- A passion for delivering 5-star customer service.
- A team player, always willing to support colleagues for the benefit of the customer and business.
- Strong attention to detail.
- Desire to learn new products and skills - we are always learning!
Technical Claims Support employer: ClaimSorted
Contact Detail:
ClaimSorted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Support
✨Tip Number 1
Familiarise yourself with the latest trends in InsurTech and how AI is transforming the claims process. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the insurance claims sector, especially those who have experience in fraud management and quality assurance. Engaging with industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to handle complaints and manage fraud cases. Real-life scenarios will illustrate your skills effectively and make a lasting impression.
✨Tip Number 4
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for clients in previous roles. This will highlight your commitment to delivering a 5-star experience, which is crucial for this position.
We think you need these skills to ace Technical Claims Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in insurance claims, particularly in fraud, complaints, and quality assurance. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with the specific lines of business they are looking for, such as Pet or Travel, and explain how you can contribute to their Claims Operation.
Highlight Your Communication Skills: Since strong verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, especially in handling complaints and providing feedback.
Showcase Continuous Learning: Mention any recent training or courses you've taken related to insurance claims or customer service. This will show your desire to learn new products and skills, aligning with their emphasis on continuous improvement.
How to prepare for a job interview at ClaimSorted
✨Showcase Your Claims Experience
Make sure to highlight your relevant experience in insurance claims, especially in areas like fraud, complaints, and quality assurance. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have a strong attention to detail. You might want to prepare examples where your meticulousness led to successful outcomes, particularly in reviewing claim payments or managing complaints.
✨Communicate Clearly and Effectively
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with colleagues or clients in the past.
✨Express Your Passion for Customer Service
ClaimSorted values 5-star customer service, so be sure to convey your passion for delivering excellent service. Share stories that illustrate your commitment to helping customers and how you’ve gone above and beyond in previous roles.