Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support for claims, ensuring quality and fraud management.
- Company: Join ClaimSorted, an innovative InsurTech backed by top investors like Y Combinator.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and growth.
- Why this job: Be part of a cutting-edge team shaping the future of insurance claims.
- Qualifications: 5+ years in insurance claims with experience in fraud, complaints, or quality assurance.
- Other info: Ideal for those passionate about customer service and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls.
- Quality assurance feedback and coaching delivery to claim handlers.
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control.
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters.
- Responding accurately to technical referrals from claims handlers.
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation.
- Provide continuous process improvement reviews and support.
Skills and Experience required:
- Minimum of 5 years experience in insurance claims.
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty.
- Experience of investigating and managing potentially fraudulent claims.
- Experience investigating and managing complaints.
- Experience in quality assurance of claims, including payment controls.
- Strong verbal and written communication skills.
- A passion for delivering 5-star customer service.
- A team player, always willing to support colleagues for the benefit of the customer and business.
- Strong attention to detail.
- Desire to learn new products and skills - we are always learning!
Technical Claims Support employer: ClaimSorted
Contact Detail:
ClaimSorted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Support
✨Tip Number 1
Familiarise yourself with the latest trends in InsurTech and how AI is transforming claims management. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the insurance claims sector, especially those with experience in fraud, complaints, and quality assurance. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in managing claims, particularly in fraud detection and customer service. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Research ClaimSorted's current products and partners, and think about how your background aligns with their needs. Showing that you understand their business model and can contribute to their goals will make a strong impression.
We think you need these skills to ace Technical Claims Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Claims Support position. Tailor your application to highlight relevant experience in claims management, fraud investigation, and quality assurance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in insurance claims, particularly in the lines of business mentioned (Pet, Travel, Property, Warranty). Provide specific examples of your achievements in these areas.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or colleagues in the past.
Express Your Passion for Customer Service: ClaimSorted values a passion for delivering 5-star customer service. In your application, share instances where you went above and beyond to support customers or improve their experience, demonstrating your commitment to high-quality service.
How to prepare for a job interview at ClaimSorted
✨Showcase Your Claims Experience
Make sure to highlight your relevant experience in insurance claims, especially in areas like fraud, complaints, and quality assurance. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have a keen eye for detail. During the interview, mention instances where your attention to detail has positively impacted your work, particularly in reviewing claims or managing payments.
✨Prepare for Technical Questions
Expect technical questions related to claims handling processes and fraud management. Brush up on your knowledge of the specific lines of business mentioned in the job description, such as Pet, Travel, Property, and Warranty, to answer confidently.
✨Emphasise Team Collaboration
Since the role requires working closely with colleagues, be ready to discuss how you’ve successfully collaborated in previous positions. Share examples of how you supported your team and contributed to delivering excellent customer service.
