At a Glance
- Tasks: Provide technical support for claims, ensuring quality and fraud management.
- Company: Join ClaimSorted, an innovative InsurTech backed by top investors like Y Combinator.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and growth.
- Other info: Ideal for those passionate about customer service and teamwork.
- Why this job: Be part of a cutting-edge team shaping the future of insurance claims with AI.
- Qualifications: 5+ years in insurance claims with experience in Pet, Travel, Property, or Warranty.
The predicted salary is between 36000 - 60000 £ per year.
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls.
- Quality assurance feedback and coaching delivery to claim handlers.
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control.
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters.
- Responding accurately to technical referrals from claims handlers.
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation.
- Provide continuous process improvement reviews and support.
Skills and Experience required:
- Minimum of 5 years experience in insurance claims.
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty.
- Experience of investigating and managing potentially fraudulent claims.
- Experience investigating and managing complaints.
- Experience in quality assurance of claims, including payment controls.
- Strong verbal and written communication skills.
- A passion for delivering 5-star customer service.
- A team player, always willing to support colleagues for the benefit of the customer and business.
- Strong attention to detail.
- Desire to learn new products and skills - we are always learning!
Technical Claims Support in Crawley employer: ClaimSorted
ClaimSorted is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to shape the future of claims in the InsurTech industry. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work alongside a best-in-class team backed by top investors. Located in a vibrant area, our team enjoys a dynamic environment that encourages creativity and excellence, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Support in Crawley
✨Tip Number 1
Familiarise yourself with the latest trends in InsurTech and how AI is transforming the claims process. This knowledge will not only help you understand the company's mission but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance claims industry, especially those with experience in fraud management and quality assurance. Attend relevant events or join online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to handle complaints and manage fraud investigations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for clients in previous roles. This will highlight your alignment with the company's commitment to delivering 5-star service.
We think you need these skills to ace Technical Claims Support in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in insurance claims, particularly in fraud, complaints, and quality assurance. Use specific examples from your past roles that demonstrate your skills in these areas.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the insurance industry and your commitment to delivering excellent customer service. Mention your experience with the specific lines of business mentioned in the job description, such as Pet or Travel.
Showcase Your Communication Skills:Since strong verbal and written communication skills are essential for this role, ensure that your application is well-written and free of errors. Consider including examples of how you've effectively communicated in previous positions.
Highlight Continuous Learning:Mention any relevant training or certifications you have completed, especially those related to claims management or fraud investigation. Emphasise your desire to learn new products and skills, aligning with the company's focus on continuous improvement.
How to prepare for a job interview at ClaimSorted
✨Showcase Your Claims Experience
Make sure to highlight your relevant experience in insurance claims, especially in areas like fraud, complaints, and quality assurance. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have a keen eye for detail. During the interview, mention instances where your attention to detail has positively impacted your work, particularly in reviewing claims or managing payments.
✨Prepare for Technical Questions
Expect technical questions related to claims handling processes and fraud management. Brush up on industry terminology and be ready to explain how you would approach various scenarios that may arise in the role.
✨Emphasise Team Collaboration
ClaimSorted values teamwork, so be sure to share examples of how you've successfully collaborated with colleagues in previous positions. Highlight your willingness to support others and contribute to a positive team environment.
