At a Glance
- Tasks: Provide technical support for claims, ensuring quality and fraud management.
- Company: Join ClaimSorted, an innovative InsurTech backed by top investors like Y Combinator.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and growth.
- Other info: Ideal for those passionate about customer service and teamwork.
- Why this job: Be part of a cutting-edge team shaping the future of insurance claims with AI.
- Qualifications: 5+ years in insurance claims with experience in Pet, Travel, Property, or Warranty.
The predicted salary is between 36000 - 60000 € per year.
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls.
- Quality assurance feedback and coaching delivery to claim handlers.
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control.
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters.
- Responding accurately to technical referrals from claims handlers.
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation.
- Provide continuous process improvement reviews and support.
Skills and Experience required:
- Minimum of 5 years experience in insurance claims.
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty.
- Experience of investigating and managing potentially fraudulent claims.
- Experience investigating and managing complaints.
- Experience in quality assurance of claims, including payment controls.
- Strong verbal and written communication skills.
- A passion for delivering 5-star customer service.
- A team player, always willing to support colleagues for the benefit of the customer and business.
- Strong attention to detail.
- Desire to learn new products and skills - we are always learning!
Technical Claims Support in Belfast employer: ClaimSorted
ClaimSorted is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to shape the future of claims in the InsurTech space. With a strong focus on employee growth, we offer continuous learning opportunities and a collaborative environment that values teamwork and customer service excellence. Located in a vibrant area, our team enjoys the benefits of working with cutting-edge technology and top-tier clients, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Support in Belfast
✨Tip Number 1
Familiarise yourself with the specific lines of business mentioned in the job description, such as Pet, Travel, Property, and Warranty. Understanding the nuances of these areas will help you stand out during interviews and demonstrate your relevant experience.
✨Tip Number 2
Brush up on your knowledge of fraud detection and quality assurance processes within insurance claims. Being able to discuss specific techniques or tools you've used in the past will show that you're well-prepared for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed escalated complaints or provided coaching to colleagues in previous roles. This will highlight your customer service skills and your ability to work collaboratively within a team.
✨Tip Number 4
Stay updated on the latest trends in InsurTech and claims management. Showing that you're knowledgeable about industry advancements can set you apart and demonstrate your passion for continuous learning, which is highly valued by us at StudySmarter.
We think you need these skills to ace Technical Claims Support in Belfast
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Technical Claims Support position. Familiarise yourself with the key skills needed, such as experience in fraud investigation and quality assurance.
Tailor Your CV:Customise your CV to highlight relevant experience in insurance claims, particularly in the areas of Pet, Travel, Property, or Warranty. Use specific examples that demonstrate your expertise in managing claims and delivering customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your experience in claims management and how it aligns with ClaimSorted's mission to innovate the claims process. Be sure to express your enthusiasm for continuous learning.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ClaimSorted
✨Showcase Your Claims Experience
Make sure to highlight your relevant experience in insurance claims, especially in areas like fraud, complaints, and quality assurance. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have a keen eye for detail. During the interview, mention instances where your attention to detail has positively impacted your work, particularly in reviewing claims or managing payments.
✨Prepare for Technical Questions
Expect technical questions related to claims handling processes and fraud management. Brush up on your knowledge of the specific lines of business mentioned in the job description, such as Pet, Travel, Property, and Warranty, to answer confidently.
✨Emphasise Team Collaboration
Since the role requires working closely with colleagues, be ready to discuss how you've successfully collaborated in previous positions. Share examples of how you supported your team and contributed to delivering excellent customer service.
