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- Tasks: Provide technical support for claims, manage payments, and ensure quality assurance.
- Company: Join ClaimSorted, an innovative InsurTech backed by top investors like Y Combinator.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning and growth.
- Why this job: Be part of a cutting-edge team transforming the insurance claims process with AI.
- Qualifications: 5+ years in insurance claims with experience in fraud, complaints, or quality assurance.
- Other info: Ideal for those passionate about customer service and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
ClaimSorted is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making coverage decisions and issuing payments. We’ve secured multi-million dollar funding and are backed by top investors, including Y Combinator, with a strong pipeline of customers that features some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality assurance (including payment controls). The candidate will require experience in at least one of these lines of business: Pet, Travel, Property, Warranty.
Key Responsibilities:
- Review and authorisation of claim payments raised by claim handlers, ensuring robust financial controls.
- Quality assurance feedback and coaching delivery to claim handlers.
- Investigation and management of potentially fraudulent claims, ensuring fraud identification and indemnity control.
- Investigation and management of escalated complaints from the claims operation, including issuance of final response letters.
- Responding accurately to technical referrals from claims handlers.
- Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation.
- Provide continuous process improvement reviews and support.
Skills and Experience required:
- Minimum of 5 years experience in insurance claims.
- Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty.
- Experience of investigating and managing potentially fraudulent claims.
- Experience investigating and managing complaints.
- Experience in quality assurance of claims, including payment controls.
- Strong verbal and written communication skills.
- A passion for delivering 5-star customer service.
- A team player, always willing to support colleagues for the benefit of the customer and business.
- Strong attention to detail.
- Desire to learn new products and skills - we are always learning!
Technical Claims Support employer: ClaimSorted
Contact Detail:
ClaimSorted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Support
✨Tip Number 1
Familiarise yourself with the latest trends in InsurTech and how AI is transforming claims management. This knowledge will not only help you understand the company's mission but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance claims sector, especially those with experience in fraud management and quality assurance. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to handle complaints and manage fraud cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your passion for customer service by sharing stories of how you've gone above and beyond for clients in previous roles. This will highlight your alignment with the company's commitment to delivering 5-star service.
We think you need these skills to ace Technical Claims Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Claims Support position. Tailor your application to highlight relevant experience in claims management, fraud investigation, and quality assurance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in insurance claims, particularly in the lines of business mentioned (Pet, Travel, Property, Warranty). Provide specific examples of your achievements in these areas.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully communicated with clients or colleagues in the past.
Express Your Passion: Convey your enthusiasm for delivering excellent customer service and your willingness to learn new products and skills. This can set you apart from other candidates. Share a brief story or example that illustrates your commitment to customer satisfaction.
How to prepare for a job interview at ClaimSorted
✨Showcase Your Claims Experience
Make sure to highlight your relevant experience in insurance claims, especially in areas like fraud, complaints, and quality assurance. Be prepared to discuss specific examples from your past roles that demonstrate your expertise in these areas.
✨Demonstrate Attention to Detail
Given the nature of the role, it's crucial to show that you have a keen eye for detail. During the interview, mention instances where your attention to detail has positively impacted your work, particularly in reviewing claims or managing payments.
✨Communicate Clearly and Effectively
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with colleagues or clients in the past.
✨Express Your Passion for Customer Service
ClaimSorted values 5-star customer service, so be sure to convey your passion for delivering excellent service. Share stories that illustrate your commitment to helping customers and resolving their issues efficiently.