At a Glance
- Tasks: Lead a dynamic team of Technical Claims Handlers and drive performance excellence.
- Company: Join a fast-growing insurance company with a focus on innovation and teamwork.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive culture that values collaboration and success.
- Why this job: Make a real impact by leading a talented team in a thriving environment.
- Qualifications: 5+ years in insurance claims leadership with experience in complaints, fraud, or quality assurance.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.
Responsibilities
- Line management of a team of Technical Claims Handlers, including all HR and Performance management
- Drive top performance and KPI achievement in your team
- Claims workflow allocation and capacity planning to achieve high productivity and quality results
- Quality Assurance checks and coaching to improve quality of technical claims team output
- Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks
Skills and Experience required
- A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports
- A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance
- Previous experience leading in a start-up high-growth company
- Deep expertise in claims handling and insurance best practices
- Ability to use data to drive understanding and decision making
- Experience coaching colleagues to achieve improved quality and productivity
- Ability to inspire and achieve top performance from your team
- Highly organised and able to self-prioritise workload for the benefit of business and customer
- A team player, always willing to support colleagues to achieve the right results
Team Leader - Technical Claims employer: ClaimSorted
ClaimSorted is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development and training tailored to enhance their skills in the InsurTech sector. With a commitment to streamlining claims operations, ClaimSorted provides a meaningful and rewarding environment for those looking to make a significant impact in the industry.
