At a Glance
- Tasks: Transform claims operations with innovative workflows and data-driven improvements.
- Company: Join ClaimSorted, a Y Combinator-backed InsurTech revolutionising the insurance industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a fast-growing team in a supportive and collaborative culture.
- Why this job: Make a real impact by optimising processes that help people during their most vulnerable times.
- Qualifications: Strong process thinking, data analysis skills, and excellent communication abilities.
The predicted salary is between 56250 - 68750 £ per year.
Insurance exists to support people at their most vulnerable – after loss, illness, or crisis. Yet too often, the systems behind it fail when they’re needed most. ClaimSorted is fixing that. ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. By combining a strong in-house claims team with an AI-enabled platform, we deliver faster claims, better service, and better outcomes for insurers and their customers.
Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $16M+ and already manage claims for over $200M in insurance premium across 50+ partners, including more than five publicly traded companies. Our goal is to protect every person who needs it.
Location: This role is in-person in our London office 5 days a week.
About the role: We’re looking for a process-driven insurance/InsurTech professional who can build robust operational frameworks around our rapid-growing claims team. This role is for someone who understands how claims teams really work, where they lose time, where customers feel friction, and where better product design can remove manual effort.
You will turn operational inefficiencies into usable workflows, clear requirements, feedback loops, rollout plans, and data-capture improvements that help the claims team adopt new features quickly and help the product team build what actually matters. This role sits at the intersection of claims operations and product operations. It is ideal for someone who likes being close to the frontline but also wants to improve the machine behind it.
What you’ll do:
- Act as a bridge between claims, operations and product, making sure product decisions reflect real claims-handling needs.
- Identify inefficiencies by working closely with claims adjusters, reviewing workflows, and analysing claims data.
- Work with the product team to design, test, and implement process improvements that make claims faster and more efficient.
- Ensure new processes and automations are implemented properly and adopted by the claims team.
- Track the impact of process changes using data, feedback, and operational metrics.
What we’re looking for:
- Strong process thinking: you can map a workflow, spot failure points, and separate core issues from symptoms.
- Comfort working with data in spreadsheets and dashboards. You do not need to be a data scientist, but you should be able to interrogate metrics and spot patterns.
- Able to write clearly for different audiences: claims, leadership, and product.
- High ownership and comfort with ambiguity. You move work forward without waiting for perfect instructions.
- Strong stakeholder skills. You can work with claims, product, and leadership without getting lost in translation.
Nice to have:
- Experience rolling out new systems, features, or workflow changes in an ops environment.
- Experience writing product requirements, tickets, SOPs, or process documentation.
- Basic SQL, Looker/Metabase/BI, or similar tooling.
- Experience in startup or high-growth environments.
Ops & Strategy (London) employer: ClaimSorted
ClaimSorted is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive growth opportunities, including professional development and training tailored to enhance their skills in the InsurTech sector. With a commitment to streamlining claims operations, ClaimSorted provides a meaningful and rewarding environment for those looking to make a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ops & Strategy (London)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like ClaimSorted). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like ClaimSorted. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Ops & Strategy (London)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at ClaimSorted.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at ClaimSorted. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at ClaimSorted
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at ClaimSorted to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at ClaimSorted, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding ClaimSorted's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
