At a Glance
- Tasks: Transform claims operations with innovative workflows and data-driven improvements.
- Company: Join ClaimSorted, a Y Combinator-backed InsurTech revolutionising the insurance industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a fast-paced startup culture with a focus on collaboration and innovation.
- Why this job: Make a real impact by optimising processes that help people during their most vulnerable times.
- Qualifications: Experience in claims operations and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Insurance exists to support people at their most vulnerable – after loss, illness, or crisis. Yet too often, the systems behind it fail when they’re needed most. ClaimSorted is fixing that. ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. By combining a strong in-house claims team with an AI-enabled platform, we deliver faster claims, better service, and better outcomes for insurers and their customers.
Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $16M+ and already manage claims for over $200M in insurance premium across 50+ partners, including more than five publicly traded companies. Our goal is to protect every person who needs it.
Location: This role is in-person in our London office 5 days a week.
About the role: We’re looking for a process-driven insurance/InsurTech professional who can build robust operational frameworks around our rapid-growing claims team. This role is for someone who understands how claims teams really work, where they lose time, where customers feel friction, and where better product design can remove manual effort.
You will turn operational inefficiencies into usable workflows, clear requirements, feedback loops, rollout plans, and data-capture improvements that help the claims team adopt new features quickly and help the product team build what actually matters. This role sits at the intersection of claims operations and product operations. It is ideal for someone who likes being close to the frontline but also wants to improve the machine behind it.
What you’ll do:
- Act as a bridge between claims, operations and product, making sure product decisions reflect real claims-handling needs.
- Identify inefficiencies by working closely with claims adjusters, reviewing workflows, and analysing claims data.
- Work with the product team to design, test, and implement process improvements that make claims faster and more efficient.
- Ensure new processes and automations are implemented properly and adopted by the claims team.
- Track the impact of process changes using data, feedback, and operational metrics.
What we’re looking for:
- Strong process thinking: you can map a workflow, spot failure points, and separate core issues from symptoms.
- Comfort working with data in spreadsheets and dashboards. You do not need to be a data scientist, but you should be able to interrogate metrics and spot patterns.
- Able to write clearly for different audiences: claims, leadership, and product.
- High ownership and comfort with ambiguity. You move work forward without waiting for perfect instructions.
- Strong stakeholder skills. You can work with claims, product, and leadership without getting lost in translation.
Nice to have:
- 2-4+ years in claims handling, claims operations, TPA/carrier/MGA operations, or another role very close to frontline claims execution.
- Experience rolling out new systems, features, or workflow changes in an ops environment.
- Experience writing product requirements, tickets, SOPs, or process documentation.
- Basic SQL, Looker/Metabase/BI, Linear, Notion, or similar tooling.
- Experience in startup or high-growth environments.
Ops & Strategy Associate in London employer: ClaimSorted
ClaimSorted is an exceptional employer that prioritises innovation and employee growth within the dynamic InsurTech sector. Located in the heart of London, our vibrant office culture fosters collaboration and creativity, while our commitment to meaningful work ensures that every team member contributes to transforming the insurance landscape. With ample opportunities for professional development and a supportive environment backed by leading investors, we empower our employees to thrive as they help us deliver better outcomes for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Ops & Strategy Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurance and InsurTech space on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with process improvements or data analysis, create a portfolio or case studies that highlight your achievements. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by understanding the company’s mission and how they operate. Dive deep into ClaimSorted’s approach to claims management and think about how your skills can help improve their processes. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the ClaimSorted team!
We think you need these skills to ace Ops & Strategy Associate in London
Some tips for your application 🫡
Show Us Your Process Thinking:When you're writing your application, make sure to highlight your process-driven mindset. We want to see how you can map workflows and identify inefficiencies. Use specific examples from your past experiences to demonstrate this skill.
Tailor Your Writing for Different Audiences:Remember, your application should speak to various audiences like claims teams, leadership, and product folks. We love clear communication, so adapt your language accordingly. Show us you can write in a way that resonates with each group!
Data is Key!:Since we work closely with data, don’t shy away from mentioning your experience with spreadsheets and dashboards. Share any instances where you've used data to drive decisions or improve processes. It’ll show us you’re comfortable with the numbers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at ClaimSorted!
How to prepare for a job interview at ClaimSorted
✨Know the Company Inside Out
Before your interview, dive deep into ClaimSorted's mission and values. Understand how they’re revolutionising the claims process in the insurance industry. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Process Thinking
Be ready to discuss specific examples of how you've identified inefficiencies in past roles. Prepare to explain how you mapped workflows and implemented changes that improved operations. Use clear metrics to demonstrate the impact of your contributions.
✨Prepare for Data Discussions
Since the role involves working with data, brush up on your skills with spreadsheets and dashboards. Be prepared to talk about how you've used data to inform decisions or improve processes in previous positions. Highlight any experience with tools like SQL or BI platforms if you have it.
✨Communicate Clearly Across Teams
Practice articulating complex ideas simply, as you'll need to bridge gaps between claims, operations, and product teams. Think of examples where you successfully communicated with different stakeholders and how you ensured everyone was on the same page.
