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- Tasks: Own your specialist function and drive outcomes in a fast-paced claims environment.
- Company: Join ClaimSorted, a high-growth tech-driven insurance claims administrator.
- Benefits: Competitive salary, bonuses, equity options, health insurance, and 28 days leave.
- Other info: Be part of a team that values innovation, transparency, and customer-first thinking.
- Why this job: Fast-track your career with real responsibility and training in a dynamic startup.
- Qualifications: 2+ years in insurance complaints or quality assurance; strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
Want more ownership and faster growth than your current role offers? We’re looking for a Complaints Specialist (QPT) to join ClaimSorted. This role is ideal for an experienced specialist who wants real ownership in a high-growth environment or a senior handler ready to specialise and build a function from scratch.
We are not looking for tenure for the sake of it. We are looking for people with talent, ambition, work ethic, and the drive to build a real career. If you join us, we will give you the training and support to become the best specialist possible - from people management to performance management, data, quality, and capacity planning. Our goal is to help you become one of the best claims leaders of the future.
About ClaimSorted: ClaimSorted is a Third-Party Administrator (TPA) that manages insurance claims end to end on behalf of insurers, in a ~$200B industry. We combine a high-performing claims team with an AI-enabled platform to deliver claims up to 3x faster, with better service and better economics for insurers. We’re backed by Y Combinator, Atomico, and Eurazeo, have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums.
What you’ll do:
- Own your specialist function end to end with high autonomy
- Investigate, build cases, and drive outcomes across the claims portfolio
- Develop and improve processes, templates, and workflows as the function scales
- Coach claims handlers on identifying relevant opportunities at the point of claim
- Track and report on performance metrics for your function
- Attend client meetings as a domain expert in your specialism
- Maintain accurate records for audit, compliance, and client reporting
What we’re looking for:
- Based in the UK or Ireland with work authorisation
- 2+ years of experience handling insurance complaints, quality assurance, or regulatory compliance
- Strong organisation and ability to prioritise independently
- Comfortable using data to make decisions
- Team-oriented, hardworking, and ambitious
- Experience leading, mentoring, or coaching others is a plus
- Startup or high-growth experience is a plus
Why join us: This is a chance to grow faster than you would at a traditional insurer or claims business. You’ll get real responsibility, real training, and the opportunity to build your career in a high-performance environment that rewards talent and hard work. If you’re ready to step up, work hard, and build a specialist career in claims, we’d love to hear from you.
Our Values:
- Move Fast – Act decisively, iterate quickly, optimise for momentum.
- Always Overdeliver – We exceed expectations in everything we do.
- Think Customer-First, Always – The customer experience drives every decision.
- Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
- Say It How It Is – Transparency and direct communication build trust.
Compensation & Benefits:
- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Health insurance
- Pension contributions
- 28 days annual leave
- Accelerated promotion track in a high-growth environment
Complaints Specialist employer: ClaimSorted
Contact Detail:
ClaimSorted Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at ClaimSorted. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and mission. Show us how your experience aligns with our goal of delivering exceptional customer service and driving innovation in claims management.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! Bring examples of how you've handled complaints or improved processes in your previous roles. We love seeing real-life applications of your expertise.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your ambition and work ethic, and let us know why you’re excited about building a career with us!
We think you need these skills to ace Complaints Specialist
Some tips for your application 🫡
Show Your Ownership Spirit: In your application, make sure to highlight any experiences where you've taken ownership of a project or task. We want to see that you’re ready to dive in and take charge, just like the role requires!
Be Data-Driven: Since this role involves using data to make decisions, don’t shy away from mentioning any relevant experience you have with data analysis. We love candidates who can back up their claims with solid metrics!
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use similar language and focus on the skills we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ClaimSorted
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance complaints and the claims process. Familiarise yourself with common issues and how to resolve them, as well as any relevant regulations. This will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Autonomy
Since this role involves a lot of ownership, be ready to discuss examples from your past where you've taken initiative. Prepare stories that highlight your ability to work independently and drive outcomes, especially in high-pressure situations.
✨Data-Driven Decisions
ClaimSorted values data-driven decision-making, so come prepared to talk about how you've used data in your previous roles. Whether it's tracking performance metrics or improving processes, having concrete examples will demonstrate your analytical skills.
✨Emphasise Teamwork and Leadership
Even if you're applying for a specialist role, teamwork is key. Be ready to discuss your experience in mentoring or coaching others. Highlight how you've contributed to team success and how you can help build a strong claims function at ClaimSorted.